VigilantPay
About VigilantPay
VigilantPay Pricing
Starting price:
NZ$499.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for VigilantPay
1 - 7 of 7 Reviews
Cameron
Civil Engineering, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great tool to provide peace of mind for supplier payments and payroll
This is a really good, focussed tool that does just what you want it to do without any distractions. The setup, support and troubleshooting has been fast and excellent.
PROSThat it provides peace of mind that I am not making erroneous or fraudulent payments by running numerous checks over our payment details independent of our accounting and banking systems.
CONSIt did seem to suffer from the developer focusing on their AML/CFT offering and neglecting ongoing development for a period of time, but this has changed over the last year or two.
Vendor Response
Thank you for your candid insights, Cameron. While not always front of mind Money laundering is a serious issue, often linked to organised crime and even funding for terrorist activities. Our software plays a crucial role in combating these illicit activities. We are dedicated to vigilantly safeguarding our community of users but also the broader community against crime.
Replied March 2024
Kaleb
Mechanical or Industrial Engineering, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Vigilant Pay
The customer service has always been of a very high standard with any issues (not that we've encountered many) resolved efficiently. the configuration and set-up of the various workflows are also really easy to follow.
CONSThe warnings and alerts could be better tuned to eliminate noise given known information associated with regular / repeat payments so that when the alerts are there they are really there for a good reason.
Vendor Response
Thanks Kaleb Yes this is a fine tuning of features that is in our production wish list and we will let you know once the update has been done.
Replied March 2024
Tonia
Transportation/Trucking/Railroad, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Does what we need it to do
Easy to set up and manage Quick response to any queries/issues Has helped detect incorrect payment details, especially when we moved to a new finance system
CONSIs very slow especially when running the monthly audit risk report which will sometimes not run at all, but also when going into batches to process
Vendor Response
Hi Tonia, A consequence of growing pains, crunching a lot of data for more and more customers. Rest assured we are working on this to ensure we keep ahead of demand. Thanks for keeping the pressure on us :)
Replied March 2024
Paul
Hospital & Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
VigilantPay - A governance godsend!
The team understand where the risks of fraud sits and are very easy to deal with
PROSThis system gives visibility of standing data changes as a real time part of the payment approval cycle for both AP and payroll, allowing me to focus my time where the risk sits. It highlights new vendors and employees or those where payment details have changed allowing me to question the team and focus on compliance in process in the correct space, where our risk sits.
CONSNothing comes to mind, the systems delivers exactly what we need
Vendor Response
Thank you for your review Paul. It's nice to see another happy client and we really value feedback from our customers.
Replied March 2024
Dale
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Company Director
Its given a real sense that we have greatly minimize our risk of internal and external loss through payment fraud. What is particular great is it does the checking before the transactions go anywhere near the bank. Not much help know that your money's been stolen after the crook has got away!!
PROSJust fits in with our present systems Gives great overview of the system and risks associated with our payments processes to the Board
CONSVery little, its simple, easy to implement and highly cost efficient.
Alex
Hospital & Health Care, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Very Useful Product
Keeps good track of historical AP and Bank numbers to make sure payments will be going to the correct party.
CONSWhen there is a mistake, you cannot correct within vigilantpay itself to exclude to problem payment. You must go back into the batch file remove the line.
Vendor Response
Hi Alex We appreciate your feedback. By design a user cannot edit the batch file within VigilantPay. This is part of the protection of the data for a client. If a user could edit within VP then this would then not match the data within the ERP and or payroll system. So any errors that VP finds does need to be corrected at the source. Stopping errors before payment is made is one of the core functions of VP.
Replied March 2024
Dennis
Construction, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Matvin Group
Easy to use and check all bank accounts, different level of approval
CONSOrder of the batches, sometime need to delete the previous batch before loading another batch in. Or have to delete all batches if one batch need to be changed
Vendor Response
Hi Dennis Yes we appreciate that this can be annoying. We are conscious of this, but for now VigilantPay is capturing an error or fraud which is what the system is designed to do. We will keep you posted on any progress.
Replied March 2024