About DocMeIn


DocMeIn is a cloud-based appointment scheduling solution that caters specifically to the needs of healthcare and medical service practitioners. The product is suited for both individual practitioners and for small and midsize healthcare setups.

DocMeIn offers color-coded calendars and a drag-and-drop interface for appointment management. Other features include the ability to schedule recurring appointments at user-defined intervals, allow users to configure flexible business hours including breaks or off-days and remind customers of pending appointments through SMS, voice calls or emails.

DocMeIn also allows users to automatically recall appointment invitations and enable import or export of data into Microsoft Excel or Google Drive. The product offers a self-service portal for patients that allows patients to request, confirm or cancel appointments online at any time. The portal also allows users to restrict or provide patients with access to selected services.

DocMeIn offers integration with third-party calendar management solutions such as Google Calendar, Microsoft Outlook and Apple's Calendar. It also offers a collection of APIs that enable data synchronization from other applications.



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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of DocMeIn

Average User Ratings

Overall

3.63 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(3)

4 stars

(3)

3 stars

(0)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-8 of 8 reviews

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November 2018

Stanford from Dr. Stan Chiropractic

Company Size: 1 employee

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2018

Love it

Love this system because it is simple and free!

Pros

Easy to use.
Free
Online booking.
Able to send out reminders and follow up messages.
I have been using it for almost 3 years.

Cons

The server has been unstable recently.
Hard to adjust the options for online booking. Sometimes the reminder will not send.

February 2019

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

February 2019

Crashes often, no tech support

Pros

It is very very simple and offers the basic online booking feature. It also allows you to save patient data such as DOB, health card info and insurance info, contact info, etc. Works well for a desktop ONLY.

Cons

Crashes often!!! Making It unreliable. Also there is literally no tech support. There is no phone number for you to call. The site is not smart-device friendly and can only be efficiently used on a desktop. Has no capability for Intake/SOAP notes. Does not do billing. You WILL need to use another program for your business needs if you are a registered health peofessional.

June 2017

Renee from NAH center

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

4.0

June 2017

Unreliable

Pros

At first seemed to work well with reminding patients via email and text. Extemely easy to use and I did like that I could download each appointment to my calender but stopped working 6 months ago.

Cons

Did not consistently send out appointment reminders to my patients or to me to sync my calender. When trying to contact docmein.com they responded once and didn't fix issue. Then never responded again.

April 2018

Jeremy from The Falls Event Center

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

Fantastic scheduling tool

Pros

Dont expect this prodcut to get you the results you want overnight, it takes time and participants, but once fully implemented this is a fantastic scheduling tool.

Cons

Integration, Integration, Integration... Although a Solid scheduling tool it severely lacks a integration for billing programs.

June 2013

Dorothy from Bloomsburg Psychological Center, LLC

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2013

Hard to believe such a great calendar is free!

Very, very highly recommend.

Pros

I did quite a bit of research when I first decided to begin using an electronic calendar for my psychology practice. DocMeIn far surpassed every other product that I looked at, even the ones that charged a fee for their services. But what really surprised me, was how responsive their customer service was when I needed help. Once my staff realized how simple it was to check their schedules from any computer or smart phone, there was no going back to our paper schedule book.

Cons

DocMeIn is a stand alone product and I do not believe it can be integrated into your billing program.

October 2015

Winston from new step orthotic lab inc

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2015

BEST OF BEST

We looked for a couple of years for a positive solution to our scheduling nightmare. One day the appointment book would be in our lab, the next on someones desk as we walked through the maze of offices looking with the patient on hold. When we came across DOCMEIN the one thing we noticed was how simple it is to use, setup and even their email support for questions that most times were silly in nature. We also subscribe to the auto call back feature which calls our patients the day before their appointments to remind & confirm their appointments. We hope this program continues to evolve with new features.

November 2016

Tania from Absolute Rehab Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

November 2016

Great scheduling tool!

We love this scheduling tool! It's so easy to use. Our office has multiple providers and this allows us to divide the schedule for each provider. All of the functions (reminders, patient accessibility) make it a top choice for our office.

September 2013

Steve from GLHC

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

September 2013

Great Online Appointment Book

I only wish there was an Android app to go with it, and that it could do billing as well.