About Setmore

Setmore is a cloud-based appointment scheduling solution suitable for a variety of business sizes and industries. Key features include an online customer portal for appointment booking, customizable email notifications and staff scheduling.

Setmore allows users to book, manage, analyze and access appointments through an online booking calendar. Clients can use a free customer-facing booking page to see availability and set appointments. Email reminders that go out to clients and staff can be automatically sent out when needed and can also include a custom message. Setmore can be integrated with a variety of social networks, blogging platforms, payment services and more.

Setmore is available for free for teams of up to 20 staff members. Larger teams or...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

749 Reviews of Setmore

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(550)

550

4 stars

(160)

160

3 stars

(29)

29

2 stars

(1)

1

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 749 results

January 2020

Holly from eXp Realty Iowa

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

So far, so good!

So far so good. I reached out to support Via the chat feature and they were very helpful.

Pros

It’s easy to set up and get started. I tried others for a minute and never finished

Cons

Wish it synced with multiple calendars as I have 5. So I have to do some shifting around after people schedule an appointment; which can defeat the purpose sometime.

Reasons for Choosing Setmore

It comes with my HelloSells answering service subscription.

February 2020

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Even the free account works perfectly.

The system is very easy to use and customize. The help desk is always available to ask questions, and they give the right info very fast because they know the system and understand your needs very quickly. What can I ask more? Thank you!

Pros

1. It is free! Heartfelt thanks from non-profit schools like us. 2. Customizing almost everything acc to our school's needs. Being able to add required fields while booking. Please keep all the existing functions other than the "cons" I'll mention below.

Cons

1. We had two services with two different slot lengths: 15 min and 30 min. I couldn't open both from the same account. I had to open one more free account for the 30 min service. If I did not, students could make appointments every 15 minutes, which meant they could make double reservations. 2. When customizing the booking page, the character limit for the titles of the required fields is very low. I couldn't even write "purpose of study". Could you make at least one field where the character limit is much more? I needed students to summarize briefly what they needed to study. "Purpose of study" is not clear enough to convey my message. 3. If you cannot do the 2nd one, could you at least let the admin customize the "comments" box?

Reasons for Choosing Setmore

I examined many different appointment systems. Setmore was one of the easiest to set up, use and configure.

June 2020

Kim from Spa 1 Nails

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2020

Almost exactly what I was looking for

so Far so good.

Pros

I like almost everything. Very user friendly

Cons

The only thing I would want to be able to do is manually book multiple services for one client. I have some elder clients who do not have access to the internet or do not know how to book or prefer to stick with the old school way and call to make an appointment and when I do book for my clients I have to end up going in and then going out to rebook another appointment for them.

October 2019

Suzi from The Walnut Club

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

October 2019

A few things I need that are imperative

Overall experience is good but just so frustrating that the support chat I feel dont understand your points or address / understand you problems. It feels like they're so detached from caring. Ive literally just had a conversation with someone on chat and it was an awful experience.

Pros

Super simple and works with you, quick easy and makes life simple

Cons

Really important for us and reasons why I witched: We need to take varied deposit amounts If someone cancels their appointment we have to contact them to get their card details to to refund their deposit- it's really frustrating Sometimes when I contact customer support I feel like they dont listen Our clients frequently commented on the fact that they stated going through the booking system then it quit/froze/took their card details and didnt go through. We thought it was people just being difficult however it was such a common complaint- can we report it to you and you look at a history of what happened within that transaction? Why can we not reuest payments off people through setmore- its a really great feature. There's not enough characters for T&Cs & notes to the customer when booking.

March 2020

James from jamesscottguitar.com

Company Size: 1 employee

Industry: Music

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

The Scheduling App You've Always Wanted

So far after just a few hours of setting up, tweaking and using....I'm up and running and I'm quite pleased with the sheer flexibility of it.

Pros

Everything that I've wanted in scheduling software is in this application. The ability to set recurring appointments, block cancellations within a certain time period, sync to Google Calendar, block time by user or use, sync with Facebook....etc..etc...and great customer service.

Cons

I REALLY wish it integrated with Zoom, or Google Hangouts, Skype, etc...

Reasons for Choosing Setmore

For all the reasons I mentioned above....control.