DeepScribe
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Most Helpful Reviews for DeepScribe
1 - 7 of 7 Reviews
Gerardo
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Passing the Pillow Test
I believe my life begins when my medical charts are done. It took time to get an optimal workflow figured out. I have really enjoyed the on-boarding team and I am very excited for the future. My in-office staff is working better to do what they they do best (emotional support for patients) and I am getting deep scribe AI to do what computers do best (natural language processing with consistency). Having had tens of human scribes that I taught only to have them go on to graduate school I am very excited that Deep Scribe AI does not want to go to medical school. I have a fairly high volume of patients so on average it only cost me a little over a dollar per patient to have an amazing clinical chart note that truly "tells the story" for the patient. My billing department has complemented my staff and I on helping them to bill cleaner and faster insurance claims and to capture HCC coding to improve accurate RAF scores that will lead to improved reimbursement. I also am encouraged that when a medical legal situation comes up I can better defend my actions/thinking though this synchronous, personalize AI powered chart note. With deep scribe AI I now can pass the pillow test… I can lay my head on my pillow at night knowing all my work is done. Thank you Deep Scribe AI.
PROSOnce I got the workflow down, especially doing the "preamble" immediately prior to going into the room with the patient. I am very impressed by how well the deep scribe AI captured the natural patient interview and exam and then uploads it seamlessly into my specific electronic health records. It is in many ways more detailed than I have ever been without any extra time. Each day I get better at making my charts look better for both patient care, billing and also for medical legal reasons. Frankly I am sleeping better at night knowing that I have better charts. I am able to keep up with the volume my practice but also feel very confident that I have added value to my practice especially catching quality measures that will pay off on shared savings to Medicare. I have hope for the future due to deep scribe AI.
CONSI forgot that the reason they call it "machine learning" was that there is a learning curve especially the first 3 weeks. Very similar to having a new medical student or an intern ---the deep scribe AI is something that gets better the more I use it and learn its functionality and tendencies. At first I was hesitant that it could not keep up but it does a great job especially with medications and medical history. I still am not satisfied completely with the objective portion but each day gets better and I am very confident very quickly we will learn to maximize the physical exam. I had to learn a new workflow and sometimes have forgotten to turn on the deep scribe AI and was very frustrated that I had not done it. It does use quite a bit of battery of my iPhone I needed to develop ways to charge my iPhone while still seeing a large number of patients but this is working out seamlessly now. The on-boarding team has been fantastic and I meet with them about every 10 days for their "AI coaching". They are very responsive and are helping me become the best to getting better. It would be nice if they had more YouTube videos on power-physician users on how to get the very best out of deep scribe AI sooner especially learning tips tricks, pearls and pitfall's. It did take a while for the staff to get over the different workflow but they now are very excited to learn to work well so that we can see her of our patients better and that we have now a "peaceful practice".
Carol
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Love this product
I work as a single provider in a practice and I do not have a scribe I do a lot of extra clerical work because I have a very small amount of staff DeepScribe has given me back my weekends and has given me back my life it may not be perfect but they are continuously making improvements and they get back to me immediately whenever I have a concern they have taken my charting down from approximately 10 to 15 minutes per chart down to 3 to 5 and that includes the super bill they have made my life so much easier
PROSThis is a learning software and gets better each time it’s used being able to create my own macros allows me to auto fill things for different types of patients
CONSI’m the beginning there was a lag on how quickly the notes were completed however this issue has been completely resolved. Sometimes it does not pick up information from soft speakers but that is not their fault I have learned to repeat it back to the pts and it then picks up the information for the note
Paul
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Deepscribe changed my practice
I could not practice without it. It has made my life so much easier knowing that transcription is there. The telehealth aspect is awesome.
PROSit is automatic and very accurate voice recognition software
CONSSometimes the AI does not transcribe complete notes and have to reprocess them. Cannot make corrections on the schedule if make mistake Cannot perform on mobile devices the full software function
Roja
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Authentic process make ease
The team provide useful information to prevent in the future.The transcription process itself is highly impressive.Don'neesd to start from scratch.
CONSI still find myself Amount of time to take editing notes .
Sharon
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great improvment to my office
I have had a great experience with deepscribe. They have very helpful staff.
PROSDescribe helps me save time on documentation so I can complete other tasks needed and have more time with family.
CONSTurns off during recording if I need to access my EMR douring the visit
Reason for choosing DeepScribe
I like the AI use and feel it is less intrusive to the patient visit.
Dustin
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Excellent customer service
Ease of use. Good customer support. Representatives are very responsive and helpful with concerns.
CONSThere isn't a direct integration with our medical software but DeepScribe worked to find a work around.
Reason for choosing DeepScribe
Cost and excellent customer service
Susan
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Deep scribe helps me complete records more accurately
I appreciate the quick support and ability to change the algorithm quickly so that the notes are more accurate.
PROSScribing of the HPI to allow the patient's concerns to be documented
CONSThe rare misinterpretations of the interaction.