Idiomatic
About Idiomatic
Idiomatic Pricing
Starting price:
$1,000.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Idiomatic
1 - 5 of 18 Reviews
Jon
Verified reviewer
Internet, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great product, extreme time saver!
The Idiomatic team was extremely helpful and prepared throughout the initial set-up with my team's Zendesk data. The product itself is amazing. It saves me so much manual work and allows me to immediately address issues instead of gathering evidence. Being able to track issues using tags makes things so much better too. Overall, the team and the dashboard provide great real-time, high level overviews of what the team is experiencing and is incredibly easy to use.
PROSEase of use and saves so much manual work.
CONSPrivate channel for Slack real time notifications takes too much work to integrate. Settled for general Slack channel with other team notifications.
Rodion
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great flexible ML categorization tool for text and a super reliable SaaS partner
I have had a great overall experience with Idiomatic, both as a product and service provider. The Idiomatic team is highly responsive, great at internalizing our use-cases, and always available to provide support. They are truly partners when it comes to our needs and wants.
PROSIdiomatic allowed us to scale up our issue classification and introduce smarter routing and categorization into our support workflows. Additionally, Idiomatic integrates really well into various parts of our tech stack, which lets us leverage its output beyond just the Idiomatic interface and has been a value-add in routing within our CMS and allowed us to have user-facing surveys that we wouldn't be able to support with just human eval
CONSIt's not a big problem, but I'd love for more user-level configuration options. We currently have to go through the Idiomatic team for a lot of things but given how great the team is to work with, it's not really a pain point. I could also understand that it helps Idiomatic maintain a level of service provision they're comfortable with, but I generally love being able to do self-serve things so it's my only call out.
Ciara
Consumer Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Idiomatic Review
I really enjoyed the experience of working with Idiomatic - it really served us in terms of identifying issues in particular spikes in volume (although these were often too late!) I also appreciated all the help we got from our CSM [SENSITIVE CONTENT] - she was always willing to work with us on workaround for things that may not be possible, build ad hoc filters for us and had a great knowledge of our product as a whole!
PROSVery intuitive user interface - was easy to see, navigate and locate data that we embedded
CONSI found that the overall experience with the platform was positive, however there was often instances where there were promises of new products that were on the product roadmap that we would rarely see come to fruition. It was a small thing , but important for us to visualise the data correctly but the ability to not be able to customise colours / formatting of graphs was something I would like liked to see. In addition . I think also being able to modify and edit graphs to add in trend graphs - multiple data points in one graph would be useful to visualise trends
Vendor Response
Hi Ciara. Thank you for your honest feedback. We have been a bootstrapped company for a long time so haven't had as many resources to iterate. However, our recent funding allows us to hire a first marketing hire on the team (TMI?)
Replied November 2021
Liis
Consumer Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Idiomatic is a great partner
Idiomatic does support contacts analysis really really well and they are an amazing partner to work with if this is an area you want to invest in!
PROSIdiomatic is a great partner to work with. They are very responsive and accommodating and always such a joy to work with. Their product is geared towards customer support use cases, which we love! It has drastically changed how we report on contact drivers and share the voice of the customer insights with the rest of the organization. It is not only real-time but requires many times less effort than we ever imagined is possible.
CONSOther competitors in the market are pushing ahead faster with new features and integrations. I wish there were more new developments/ features coming up faster to get to parity with what others are doing, like integrations with analytics software and key phrases highlights within different categories.
Luke
Publishing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Idiomatic is a great product with excellent account management and customer success teams
Our entire team has access to the data that we're getting from our customers in a very accessible and customizable dashboard.
PROSIdiomatic makes it easy for our team and our entire company to segment and analyze customer issues. Everyone at Medium is encouraged to log in with SSO and look at what our users are contacting us about. It's also easy to create reports and decks for presentations and to see how trends change over time. The Idiomatic Customer Success Team is also very helpful and always available when needed. They also send a weekly email to the whole company highlighting issues that we customize together.
CONSThere's nothing about Idiomatic that I can identify as areas for improvement at this time.
Vendor Response
Thanks so much Luke. We've really enjoyed working with you through the years and I hope you can see some of our great new features coming out soon that blow you away!
Replied November 2021