Mosaicx
About Mosaicx
Most Helpful Reviews for Mosaicx
4 Reviews
Ronfrancis
Telecommunications, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2023
Mosaicx Review
Our end clients may not quite notice but the setup time is a lot faster compared to how it was before.
PROSIts the ease of use compared to the old workflows that we have, phone lines which took longer to setup before can be just a few clicks away.
CONSProbably user experience? you'd really have to navigate throughout the platform before you can truly understand it, but it'll take some time for us to fully understand the platform.
Denise
Marketing and Advertising, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Move to Mosaicx
We moved from a legacy IVR application to Mosaicx, one of the benefits is use of Conversational AI to dynamically modify content and the use of Natural Language for an improved customer experience.
CONSNo issues with the transition to Mosaicx. There are so many new features and functionality available, it's a work in process to fully upgrade old applications to optimize all the options available on Mosaicx.
Angela
Consumer Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed June 2023
Mosaic Review
We really have not taken advantage of many of the features offered in Mosaicx.
CONSThere isn't enough feedback on opportunities for change in the IVR and/or data on the voice of the customer.
Reasons for switching to Mosaicx
Because we were looking for software that would be more intuitive and provide us with the ability to allow customers to self-serve.
Stephanie
Utilities, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Mosaicx IVR Review
Mosaicx is our hosted IVR platform. This platform handles all inbound calls from our utility customers and offers critical self-service options like electric outage reporting, bill payment, and bill due date extensions.
PROSWe have been implemented with the product for about 3 months. We are looking forward to ease of making changes to call flows/menus. We also appreciate the attention to issues we have encountered with interdigit recognition, etc.
CONSSince our implementation in July 2022, our only concern has been the interdigit recognition, throughput and recognition rates.
Vendor Response
Thank you for leaving a review, Stephanie. Our customer support team appreciates your 5-star rating of them! We're happy you've experienced benefits in only three months. We look forward to your continued success, and we appreciate your feedback. If you need anything at all, please don't hesitate to reach out to our team. To your success, Brittany, Mosaicx
Replied November 2022