Nextiva
About Nextiva
Nextiva Pricing
Basic, Pro, and Enterprise plans are available on a monthly or annual basis
Starting price:
$30.95 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Nextiva
1 - 5 of 828 Reviews
Janiece
2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2021
Great work in progress
Nick
Verified reviewer
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Very Happy to Find Nextiva
I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.
PROSNo hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.
CONSThere is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.
Brian
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2024
service good when it worked
good for a while but too many problems so we switched away
PROSthe phone service was good in that it allowed phones to reach in multiple offices simultaneously.
CONSWe had chronic problems customer service was unable to fix making service no longer useable and we switched to another company.
Reasons for switching to Nextiva
when we opened multiple offices, ring central was unable to have phones ring simultaneously at all at that time. (The have changed their software and con do it now)
Armando
Legal Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed April 2024
Call Tracking
The pricing, compared to other platforms, this is always a good option for small companies with teams with no more than 10 people and at very early stages of growth.
CONSWhile Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies. Call tracking and being able to fully pinpoint where the action happens is a must, and Nextiva needs to work more in this area.
James
Executive Office, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Nextiva makes it easy to manage seven business call flows.
Set up and deployment was very difficult at first. Had trouble porting numbers from our previous provider and provisioning our existing phones. Tech support is very knowledgeable and able to remote into my computer to assist with set up. Now that we are up and running I believe I will be very satisfied with the system.
PROSThe call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.
CONSWe had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.
Reasons for switching to Nextiva
We needed the ability to expand our system, add users and desktop phones. Freedomvoice (which was not an option in the drop down above) no longer offers or provides support for desktop phones.