IDMS
About IDMS
IDMS Pricing
Contact DealerSocket for pricing information.
Starting price:
$750.00
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for IDMS
1 - 5 of 11 Reviews
Tracy
Automotive, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed December 2021
Dealersocket IDMS User Review
Jason
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
IDMS is as good as it can be
IDMS is a helpful solution. It works best when paired with Dealer Socket CRM for seamless integration
CONSDoes not necessarily play well with others.
Samantha
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed December 2021
Decent program if customer service was better.
We really appreciate all the things the program offers. It does a lot of things, including reports that help the business.
PROSThe software is easy to use when it functions properly. It automates a lot for us and saves time when working through accounts.
CONSThere are a lot of glitches when they are updating the software and a lot of times the system lags behind.
Reason for choosing IDMS
The price and the relationship we had built with them previously through the CRM system.
Reasons for switching to IDMS
IDMS offered more automated things that gave us more time to do things that added value to the business.
Matthew
Verified reviewer
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2021
iDMS bungled our conversion
FEX was a great product, and Dealersocket was a great company, prior to the acquisition by Vista Equity Partners. Then everything changed. When the founder of Vista Equity isn't busy committing felony tax evasion (seriously, look it up), he's busy stripping his acquisitions of all knowledgeable support staff, jacking up prices, and hoping long-time customers stick around even after the mistreatment--only because there's not a clearly superior software for BHPH dealers out there yet.
PROSUnderlying FEX software which they acquired years ago is stable and has high penetration throughout our industry. When looking at M&A deals, it's nice to find that many already use the same software that we do. I wish they had just left FEX alone, actually, instead of dressing it up with a new interface and calling it "iDMS".
CONS1. Poor implementations. We told the Dealersocket team 6 months ago that we were going to convert one of our acquisitions to their iDMS product and away from an alternative. A normal software company would jump at this opportunity to earn new business and take care of a long-time customer (10 years in our core business). Instead, the iDMS team moved at a glacial pace and displayed a generally indifferent attitude toward the new business we were giving them. They had months to prepare for our Jan 1 cut-over date, but when we launched on this date, the conversion was a disaster. Our people were trained on how to use the system (by us), so user error was not the problem. iDMS had failed to map data fields correctly, resulting in over half of our customer accounts displaying inaccurate account balances and accruals on Jan 1. This affected our customers, made us look like amateurs to them (which we are not), and decreased our cash collections by 40% for the first two weeks of January. The iDMS implementation team moved slowly and indifferently to try to "correct" this major error on their part, but they couldn't solve it. In the end, we mobilized our own workforce and paid them a bunch of overtime to manually correct each customer account. 2. Customer service. The response times are slow when we have problems. Worse, the customer support team usually doesn't know their own software well enough to actually correct the problems.
Reasons for switching to IDMS
Auto Master isn't cloud based. And our core operation was already with iDMS.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
All around good product
It is a great tool that provides as much information as you need all in one place. I'd say that IDMS is a worthy investment for any BHPH dealer looking to simplify their collections process.
PROSIf you are in the auto industry and you are looking for a software that makes your collections job easier and at the same time provides you with the data to assess performance, this software is definitely for you. It has many capabilities to make your job easier if you know how to work with it. This software in particular, has given us something we did not have fully before. It has enabled our team and customers to make the payment process much easier and friendly. Which for us translate in less time dealing with issues and more time selling or creating new opportunities.
CONSIt is not as user friendly as other products out there. The training it's a bit painful and can be quite overwhelming. It takes time to get used to it.