Overall the program isn't bad, it's just that the phone app can be better and more user friendly.

What I like most about this software is being able to see the time stamps of how long our vehicles are in each step and what's potentially coming down our pipeline. It not only helps guide me in doing my job, it also helps the rest of our department know what may be bottlenecked and/or know what our end of day goal is.

The things I don't like about the software is that in the details overview when inputting data on the desktop version sometimes without cause the screen will refresh itself and erase what you've already inputted. Also the phone app has been increasingly more counter productive in the streamline of moving vehicles from step to step, having to go into multiple screens/interfaces to move a vehicle instead of seeing the vehicle in step and being able to move the vehicle from that same interface. Instead of being able to move the vehicle in the step's list you have to individually click a vehicle then find the change step button and select from a drop down.

We always get prompt customer service when we need a change to our layout.

We appreciate how user friendly it is, and easy to use for all our staff members. Being that it's web based, it can be utilized on any computer or hand held devise.

There is a lot of unused features that pertain to a Car Dealership vs a Collision repair shop, but we understand that the main target audience.

OVERALL THIS SOFTWARE HAS HELPED US TO MANAGE AND IMPROVE OUR RECON PROCESS

THIS SOFTWARE IS EASY FOR ANYONE TO LEARN AND USE

SINCE THE LAST MAJOR UPDATE WE HAVE A LOT OF ISSUES WITH LOCKUP AND FREEZING. ALSO THE SPEED HAS SLOWED GREATLY IN THE SAME TIME FRAME. WE DO NOT LIKE THAT THE CLOCK CAN NOT BE RESET ON A VEHICLE THAT WAS HERE, SOLD, AND THEN TRADED BACK IN, DUE TO THE FACT THAT WE USE THE LAST 8 OF THE VIN FOR OUR STOCK NUMBERS.

i love using this application

The thing i love most about this product is how i can easily track what step my vehicles are in.

picture taking process during initial intake takes too long to load

We have been able to recognize bottle necks and improve our efficiency while moving our inventory through all necessary steps.

Rapid Recon was the missing link for our company in streamlining and joining together our two teams (sales and service). It provides one location that everyone can turn to for information and makes communicating across the company effortless. The customer service is phenomenal, with quick turn around times and solid fixes. The program is customizable enough that we have tailored it to our company over the years of using it.

As with everything there is a learning curve but nothing was insurmountable. And now I can say that I have no negative opinions on Rapid Recon.