R.O. Writer Software


 

R.O. Writer is an on-premise auto shop management solution suitable for small to midsize businesses. It is compatible with Windows operating systems and provides tools to manage time tracking, service writing, accounting and inventory.

Users can draft estimates, schedule work orders and accept payment from customers through a single interface. Communication tools assist with customer outreach. R.O. Writer includes an employee time clock to track technicians' time and calculate their efficiency. It can further schedule an appointment with the technician and send appointment reminders through email.

A Smart eCat tool integrates with part suppliers and allows shops to make purchases. Users can search for parts and order online.  R.O. Writer enables service dealers to connect multiple stores through a single solution and search invoices by region or store.

R.O. Writer offers customer support over the phone, via email and through on-premise training sessions.

 

R.O. Writer - Item repair order
 
  • R.O. Writer - Item repair order
    Item repair order
  • R.O. Writer - Parts availability
    Parts availability
  • R.O. Writer - Profit analysis
    Profit analysis
  • R.O. Writer - Work in progress
    Work in progress
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

25 Reviews of R.O. Writer

 

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Software Advice Reviews (23)
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Showing 1-20 of 23

Gary from Genuine Car Care Center
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

12 Years with RO Writer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This product makes us money. Not only in grosses on sales, but on efficiencies. It makes ordering part very easy and you can compare competitors pricing.

Cons

Hard to learn, but the best product once you do learn it. The system does lock up from time to time, but easy to restart. Sometimes takes quite a while to get through to customer support.

Review Source
 
 

Jason from Pro Automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Helpfull and easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Lots of configurations to fit your needs. Electronic ordering parts and labor matrix help with profits.

Cons

Sometimes support can be slow, luckily we are usually able to work around most issues, Thankfully there are not many

Review Source
 
 

Jo from Crow's Garage, Inc.
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Efficient & effective automotive repair software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the speed with which I am able to determine availability for products and create repair order estimates. Find quite accurate.

Cons

At times will ask questions like 4wd vs 2wd, automatic vs standard shift but then will display both options on parts screen even after I have narrowed down the search.
I dislike that you have to get out of an estimate for any other work in rowriter- example I am estimating brakes on customers vehicle when receive call from another customer for an appointment- have to exit estimate in order to set appointment in scheduler- I am constantly having to go back into or restart estimates.
Also would like to be able to look at part pictures from the ro once on a ticket- with current system have to go back into smart jobs if I would like to reference picture again.

Review Source
 
 

Raakesh from NATIONAL BRAKE & MUFFLER
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

An Awesome Shop Management Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Support team at RO Writer are awesome. CSR respond to all our issues in a prompt manner. The Level 1 and 2 support staff can fix any issues we have in the same day. It happens on all software packages these days.

Pros

What we like about RO Writer is the ease of use and the ability to navigate through the Software. It is very user friendly even for new users. The Accounting side of RO Writer is a must for shops looking to increase their profitability, knowing where the Margins are is very important. Our CPA recommends it also as it is very powerful in that feature. The Support team is awesome.

Cons

Speed issues, but we are on an older version and soon moving to the newer 2.3 version. Sometimes the older version will run sluggish but our database has grown leaps and bounds over the last few years.

Review Source
 
 

Mickey from J.D.Newman, Inc.
Specialty: Trucking
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

User friendly program!! Long time user of RO Writer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My sales and support reps are great and are ready to offer any advice or guidance needed to continue to improve our experience with RO Writer.

Pros

Very user friendly and great customer support- New user can use this software almost immediately without too many obstacles. Great and almost seamless integration to QuickBooks!!!!!

Cons

Some of the more technical parts of the program are not as easy to navigate through but with research through online help and training, etc. -It is a great program for any repair shop.

Review Source
 
 

Amy from Burton's Automotive
Specialty: Auto Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Very helpful customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support were very quick to respond to our issue which is very much appreciated!

Pros

Easy to Use- even for first time users
Customer Service is very Helpful
Quick Response Time

Cons

Unable to think of a con at this time!

Review Source
 
 

Windy from Four Star Village Auto Service
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

hard drive crash

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

great cust service and my customer rep was a great help too

Pros

ro writers customer service technitions where of great help finding us a usable backup so we could restore the system
worked as fast as possible

Review Source
 
 

Shawn from RPM TRUCK REPAIR
Specialty: Trucking
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Ro writer covers all your needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used it for 5 years in both of my shops. As an owner I have the data I need even if I'm not at the shop. It has streamlined our flow 10 fold. Love it. Highly recommend it.

Pros

Reports are plentiful, repair orders are easy to read, ease of use, and has more than you will use for a shop. Easy to open and process repair orders. Ro touch is the bomb. Awesome product

Cons

Theres a lot of stuff to use. But sometimes it just takes time to decide wHt u need to use cor your situation to run your shop profitable and productive

Review Source
 
 

Steve from Peerless Automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Where has RO Writer been?

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The support staff work together well to get us what we need, at a price we can afford.

Pros

It does exactly what any of the newer generation shop software should be doing. We are no longer using the same software that our fathers used. With the newer technology in cars its nice to know that our shop software is keeping up.

Cons

The iTunes app could use some work. It improves all the time, but would like to see this improved...

Review Source
 
 

BRUCE from BLAKE'S AUTO SERVICE, INC.
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

RO WRITER IS A FANTASTIC PRODUCT.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

love this product, WE USE IT ON 3 COMPUTERS IN MY SHOP AND ALL WORKS WELL. THE CUSTOMER SUPPORT IS DONE BY KNOLEGABLE PEOPLE IN THEIR FIELD. CONSTANTLY UPGRADING AND IMPROVING THE PRODUCT!

Pros

R O WRITER easy to use, great support. CAN CONNECT TO MULTIPLE SUPPLIERS FOR PART PRICING. KEEPS CUSTOMER DATA ORGANIZED AND IS EASY TO ACCESS .

Cons

none! THERE ARE NO CONS I'M APPLING ON LINE AND CHECKING FOR PRICES ON UPDATES AND IMPROVEMENTS. DIDNT KNOW ABOUT ALL OF THE BENNIFITS AVALIABLE TO US.

Review Source
 
 

NICHOLAS from H&M Automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Thank you to the customer rep for always assisting myself and my coworkers. He always gives us fantastic customer service.

Cons

The only issue we have ever had with RO Writer is that the wait times are very long on the phone when trying to get through.

Review Source
 
 

Dale from Automotive Center of Slidell
Specialty: Auto Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Terrible Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would really like a response!

Pros

There aren't any. Their customer support is the worst I've had. I've been having problems for several months now and they still haven't been addressed or fixed. There is no urgency to keep your business running and they are expensive compared to other Point of Sale Systems.

Cons

System crashes constantly every day.
The Tech Support is the worst. They don't have trained people. It takes days to get them to call you back while your system is down and you can't process your customers. My emails to Managers emails kicked back to me stating their email is full. I leave phone messages and get no return calls to help fix the multiple problems we are having. I was told by the tech support that they were training people and didn't have anyone who could help me. Carfax isn't populating vehicles correctly, smart e jobs isn't working correctly.

Review Source
 
 

mark from hagens automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

been a customer since 1998 they don't care about the software anymore

Ease-of-use

Functionality

Product Quality

Customer Support

it's a shame this company took such a bad turn to the worst. after all these years I am actively looking

Pros

there are none it's just aggravation there behind the times the marketing aspect of the program is terrible you cannot even pull up a declined items so you can reach out to your customers

Cons

constant crashes customer support is ill equipped to handle any questions they always say we need to get you two tier 2 that will take a couple days for them to call you back... if they call. in the meantime your system is down you can't collect any money of nor write any invoices

Review Source
 
 

Scott from Little Wolf Automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Crashes and support is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend this software to anyone. Any new system needs to be cloudbased. It will cause your Service adviser to quit.

Pros

Smart E Cat was nice to use when it worked. I like the parts return system. You need to run AutoApps with it to run efficiently.

Cons

Tech support was not good. Software would crash DAILY. Loses information constantly. Slow to update or improve any features. Expensive.

Review Source
 
 

Kenneth from Auto Sense
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Review on R.O. writer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not many, reports no very detailed, very limited. Smarter at works sometimes. Updates are scarey. Support is terrible

Review Source
 
 

Ronald from Hazelwoos Tire INC
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Worst investment I made in my company it 25 years

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Not likely to recommend this product as it is very inefficient and seems to be not working most of the time with no tech support as I was promised ,

Cons

Tech support is the very worst, never call you back and the system is down for days and they expect you to pay a fee each month even after you pay minimum amount for the system as it is down and very rude if you try to get a commitment for efficiency , They say windows is the problem but that doesn't solve the info you lose while the program is not working, My workers just refuse to use it anymore, Very unreliable business !

Review Source

  Response: Scott, Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 

mark from kunkle tire
Specialty: Auto Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

R.O. Writer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would never recommend this to anyone. If you are looking for a system that does it all, do not waste your hard earned money on this system.

Cons

Everything about this system is a con. It cost way to much to begin with. Nothing flows or is easy to use in this system. The inventory is a useless feature, along with everything else.

Review Source

  Response: Scott, Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 

Al from Pro Auto Care
Specialty: Auto Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Downhill spiral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been using software since 1999, this company keeps going down hill with support n service. Once was the best. I’ve got over 30k invested so I’m held hostage. What’s good is I’m seeing some well thought options from competitors. Support people are good, their just not supported by corporate

Pros

Old platform that really simple. It turns on every time we turn it on I guess that’s a Pro. Needs work

Cons

No good improvement. Took years change database. Glacial tech-support week support to call back...

Review Source

  Response: Scott , Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 

Jennifer from Asher Automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Horrible Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would NOT recommend this software. We will not be renewing when our contract ends!!

Pros

There is absolutely nothing good about this software. It is a total waste of dollars spent. Unfortunately I can't come up with a single pro.

Cons

Customer support is not friendly to work with, the software is always glitching out on us, you can't track invoices/emails sent

Review Source

  Response: Scott, Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 

Darryl from Charleston Import Automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Long time user, early adopter - I'm out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When we first bought in RO Writer in 2009 was among the best available. Had many features other software didn't address. At first the company was actively interested in feedback and improvements. As time and versions went by no changes or improvements were made. As updates rolled out, critical faults were repaired, but we noticed a slow loss of screen handling ability. With version 2.0, we lost significant mouse functionality in critical screens, and many useful features regarding inventory handling were eliminated. Version 2.0 is a significant downgrade. This is not an isolated incident as a scan of reviews and forums will support our experiences.

Pros

Integrates with 3rd party software. Basic point of sale functionality. With a paid Pro support subscription response is fairly quick, Tier 1 personel are fairly knowledgeable.

Cons

Screen handling, Window sizing, and placement, Field Navigation. Inventory control process. Loss of automated backup processes. Tier 2/3, and programming support ineffective when they respond. Improvements promised but never delivered. Follow-up non-existant.

Review Source

  Response: Scott , Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 
 
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Larry from ATS, Inc. dba Cavalier Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

RO Writer seen its beter days

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It brought me to a new level of business understanding, I have simply out grown this program

Pros

It worked great for years, definately contributed to the growth of my biusiness. Once you use it it has some good logic and flow. It was a definate improvement over what i came from.

Cons

SUIPPORT, SUPPORT, SUPPORT, to much down time waiting on support. when there is a windows update it kills your license, not everytime and not on every computer. Database corruption wore us out. Spent thousands of dollars in hardware improvement only to find out it was a software issue.

Review Source: Capterra
 


June 2018

June 2018

Great program to organize repair orders for Auto Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helpful in organizing all aspects of automotive database.

Pros

Easy to input information into the system. Keeps customer database and inventory organized. Easy to check customer's history on vehicles

Cons

RO Writer is not always easy to navigate. It took some time to learn. Sometimes has glitches, however Customer Service is available to assist.

Review Source: Capterra