About Miva

Miva offers a flexible and adaptable ecommerce platform that evolves and changes with your business, delivering:

-Increased Revenue

-Higher Conversion Rates

-Higher Average Order Value

-Lower Overhead Costs

Miva has been helping businesses like yours realize their ecommerce potential for over 20 years.

Most merchants come to Miva with one thing in common–the need for an ecommerce solution that won't hold them back. Maybe they're tired of the hidden costs and security risks of their open source ecommerce platform. Maybe they're just looking for a platform that will accommodate their business' unique needs instead of slowing it down.

By combining SaaS stability with open source possibilities, Miva helps merchants across all ...


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82 Reviews of Miva

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(72)

72

4 stars

(5)

5

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 82 results

May 2018

User Profile Picture

Jason from Oceanside Photo & Telescope, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Incredible Ecommerce Tool

It's incredibly easy to use. I always suggest new stores to use Miva whenever possible.

Pros

Miva is very easy to work with for any online marketer or ecommerce professional. I have worked with them for complex websites and they were able to handle very large sites and very complex rules with no issues.

Cons

Getting any third party to integrate with Miva is usually pretty expensive. Other ecommerce platforms like Magento and Shopify have simple apps for integration. The bigger Miva gets, the more this issue will go away. I just wish it would happen now! Integration fees a lot of the time are way too much and make it difficult to add new functionality to my website.

January 2021

Mike from DiscountFlies Online Fly Shop

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

January 2021

Tried Shopify, Returning to Miva

I have hosted my business with Miva for over 20 years. Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded. I just had a Shopify site developed, with the intention of switching platforms, and saving on the monthly fee that Miva charges. Shopify is deceptive because it advertises low monthly costs to host your business. These fees are just the tip of the iceberg though. Shopify has very little inherent functionality, and to build a high functioning website requires monthly subscriptions to dozens of apps. These monthly app fees add up quickly, making the cost much higher than Miva. Miva includes very sophisticated software that doesn't require monthly subscriptions, and while the cost is still high, it is much lower than a shopify site. I never appreciated the tech support that Miva offers until I tried to get ahold of Shopify tech support. BIG difference! Shopify does not offer phone in support, and their ability to assist is delayed through complicated forms that you must fill out, then a long wait for a low level tech to reply. Miva offers phone in support, and the turn around for an issue is quickly resolved.

Pros

Miva has impressive tech support, and includes features that Shopify requires monthly subscriptions for. Additionally, Miva let's you choose a credit card processor, which can potentially save you a ton of money vs. Shopify, which requires you to use their processor.

Cons

In order to receive a lower cost subscription for Miva, I had to sign a 3 year contract.

August 2015

dalia from 3dstereo.com

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

2.0

Customer support

1.0

August 2015

Do not waste your money

we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional. Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee. In today's world an commerce platform should not cost this much for what you are getting. Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off. The SEO fields are weak. The categories are confusing to work with. We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone. Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9.

August 2016

Tamara from RTL Fasteners

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Miva Merchant Support

We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

Pros

Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

Cons

It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

December 2019

User Profile Picture

Jake from rogue fitness

Verified Reviewer

Company Size: 201-500 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2019

Amazing eCommerce Software

One of the best ecommerce software experiences out there.

Pros

-Ease of use, allows us to save time onboarding new employees -Flexibility for complex implementations is present -Very developer-friendly platform -Plugin implementation is easy and the selection is outstanding -Customer support has been top-notch, nothing to complain about there -Has improved our efficiency, especially so w/ the sync of ShipWorks

Cons

To be nitpicky, there are some tasks within Miva that seem to be made harder than they should be. Miva is constantly being updated, so we've seen positive changes in a number of these areas - so have to credit them for that. The upgrades might add a little bit of difficulty to the learning curve, but overall we enjoy those updates.