Ease of use Customer support is excellent and accessible Questions regarding functionality and suggested modifications are taken away for discussion with the development team The product evolves over time in response to customer needs Regular forums with customers to introduce new features or sharing how customers have used the software within their own BC programs are helpful Portability in terms of how it can be referenced for use in BC situations

The training videos and introductions for new users could be reviewed for ease of comprehension but once you are up and running the product is very intuitive.

Overall, the Catalyst experience has been extremely positive. As noted, business user satisfaction is extraordinarily high, as is user update compliance efficiency. The only challenges are in regard to reporting/administrative efficiency.

We introduced Catalyst within our organization in the beginning of March of this year. We configured the software to reflect our specific program needs, and worked closely with Avalution to efficiently transfer our data from our prior software. We are astonished at the positive impact on productivity. Typically, we update approximately 45% of BIAs and related plans in a given year. In the six month period since the implementation, we have exceeded our annual goal by an unprecedented 80%. Our business planners obviously find it substantially easier to work with, and the capacity to customize Catalyst has been invaluable.

Three areas could be better - the embedded metrics/reporting do not match our needs. Instead, downloaded xls reports must be used as the basis for reporting, which has been cumbersome. The second issue is the inability to make certain fields available ONLY to administrative users - this creates the concern that inadvertent business users edits could affect data quality. The final point is related to this concern - the version history is not particularly comprehensive so BIAs and Plans must be scrutinized to ensure that inappropriate edits have not occurred.

Overall good experience

It is the tool that helps in risk management which is available in very less available alternative options. From long term strategy point of view it is one the best tool I like as its helps in project management, tracking business goals and strategy. Further, its compatibility with the other applications, collaboration and its easy to use features are worth mentioning. It also keep the teams synchronized

Uploading heavy files is sometimes a longer task but given the same issue in most alternatives think we can afford to handle this , however, considering ongoing improvement I beleive the issue would resolve in near future

Streamlined processes and analysis

I love the ease of use of this application. Staff training has been a breeze due to this. We've found several other uses for this tool that have now replaced a home-grown application, streamlined several DR processes and enhanced tracking and analysis of our inventory of applications and servers for streamlined customer support and BC/DR planning.

There are a few clunky things in this software, first it would be nice if the device records dynamically linked back to the applications, currently you can only see the application on the device via insights. Also searching is a bit funky, the filters in the IT Items make searching harder than it should be but I believe this is on the radar to be fixed. We haven't used many of the features yet, so I can't speak to any other cons.

I've been using Catalyst since around January 2017. It has been so beneficial in gathering the data we need to make our business continuity program much more robust. Also, any time I've encountered an issue / question (always a user issue - me) I've always received a prompt and helpful response. I would actually consider the support I get with Catalyst to be "over and beyond". I say this because I've always received help with not just the tool itself, but also help with managing the overall structure for my own company when I get lost in the concept and direction of our program. Five stars!

It's difficult to narrow this down to only one thing but I would say both the ease of use and the expert guidance available (when needed) are what I like the most.

I do not dislike anything about the software.