The experience has been excellent and support is fast, friendly and successful.

The software just works beautifully. We have used it in an accounting office for more than 5 years. The backup, scheduling & restore functions are all simple to use, logical and functional. The operations provide confidence in the daily backup.

We did not find anything we did not like in this software.

The software has been very robust over many years with Windows 7 and Windows 10.

GRBackPro is very versatile and flexible so you can customize what and how you want files backed up. Also performs reliably and is fast. Scheduling is also easy to set up so you can do different backup jobs when it's convenient. Other software I've used is either slow or very limited in backup options. Tech support is excellent so if there are any problems or questions you can get them answered very quickly.

The only issue really is that it is sometimes a bit difficult to navigate through all the different options. Might be nice to have a normal mode with most of the options set to what most customers would want and then an expert mode where you can drill down into more specialized settings.

We use it for daily & weekly backups to several destinations, works great

Works as expected, configurable. Relatively cost effective.

Hard to copy configuration to another setup

I have a number of computers, each backing up to a secondary drive and then all the secondary drives backing up to a master computer. Works perfectly and I seldom need to look at it! I can get reports from each step as to success or error so I'm never in doubt as to whether it worked!

GrBackPro is a bit tricky to set up, particularly if you're backing up accounts/folders other than your own, but once done it's completely automatic - you've no need to do anything unless there's an error message! Scheduling is very flexible and easily tweaked on the fly.

It's a bit messy setting up GR to run as a service - Windows 10 fights back, but it can be done, and there's a step-by-step tutorial available that makes it easy.

This is a very reliable software. Once everything is set up, it works according to the schedule set. It's a "set and forget" kind of experience.

GRBackPro allows me flexibility in setting the destination path of my backups. I can set it to the time variable I want (e.g. weekdays) and it will create 7 folders (from Monday to Sunday). Setting incremental compressed backup provides me with the past 7 days of backups. I can also do this with "weekly" (4 weeks folders) and "monthly" (12 months folders) destinations. This is something I don't see in other backup solutions.

Maybe the interface of v8 is a bit outdated. I read that the new version 9 has its interface improved. Also, when the PC is first restarted, the network mapped drive is at first not connected. GRBackPro refuses to start its backup and I have to go into file explorer and double-click on the mapped drive to get the PC to recognize the drive. Then it works fine. If GRBackPro can do the initialization of mapped or network drive before backing up, then it will be awesome.