Generally it is faster.

We run our entire business, website, accounting, orders, purchasing, payroll, on this package, and have for years. Yet there are still parts we don't use because of unfamiliarity with every facet. Generally quite pleased.

Sometimes it takes a long time to get a response from service if we go through the portal. I'm still waiting on a response from a call from a week ago. Also, moving to DDMSPlus required more integration, such as with credit cards, that we could have done without. We were happy with our existing system of handling credit cards, and were told we didn't have to change that, until we did. If you don't have Net1, you can't use credit cards on DDMSPlus. Period. DDMSPlus was sold to us as a required upgrade, because DDMS was being retired. With that was the necessary requirement to go to Net1, which was considerably more expensive than our existing process.

I have been with DDMS software with 5 companies starting in 1989. I currently work with 3 dealers in 3 different states to make sure that DDMS works for the way they do business. It allows for growth of business without the need to add on additional support staff. The website works to reduce the customer service employee count. The first dealer I worked with went from 23 employees doing 4 million a year to 14 employees doing 6 million a year. It might seem expensive, but if you consider the cost of one employee, the software pays for itself.

This software will work with the way you do business, not force you to change the way you do business to work with the software.

There are several things now that you must have ECI do that use to be simple I.T. fixes. On Level 3 you can not set up your own users. You can not set up your own printers. Access to the data has become more complicated. These might be features that they fix going forward, as level 3 is the latest feature rich environment.

Overall, I will say it's good. DDMS has wonderful people in its employ, and the software is absolutely critical to our operations. We need them. Could it be updated, more polished, more user-friendly? Absolutely. Do I wish they'd take development concerns more seriously? Absolutely. But really there aren't any other options, so we do with what we've got. I will say, though I am not their biggest cheerleader (and can be a little harsh at times), they've done good by us more times than not.

It's so well integrated to the OP industry that really there are not very other alternatives that make sense. It does most things reasonably well. OE is fine, PO entry/history is fine, reporting is fine. We have recently started utilizing auto-short-buy which has really streamlined our warehouse operations and order flow, which is great. That's been a big plus for us.

DDMS Plus is just way slower than legacy DDMS, and that left a sour taste in my mouth. It's also just seems expensive to me.

DDMSPLUS has allowed managers and sales staff to be more efficient when working remotely.

We upgraded from DDMS to DDMSPLUS and love the fact it is cloud based. No more time spent upgrading and maintaining equipment and software.

As it is cloud based, there are a few things that we now do not have control over and have to message ECI through their portal to resolve issues.

Keeping sales and invoicing neat and organized, PO's and inventory.

I like that you can just click on the arrow to go to the next department without having to enter 5 times until you get to the next customer

when entering Contact info to send email you have to keep closing the box to get to the next one where as with the credit card you can just click the arrow to next