It works. We use it. We will keep on using it because it does the job and is probably less painful and more full-featured than other options out there.

Need to manage a queue of incoming email requests? Have a fleet of servers and network devices across multiple datacenters that need documentation and management? Ubersmith will get the job done.

Some details like Custom information about a server are buried in a sub-menu. Some options are hidden in dropdowns. HTML formatted emails often come in garbled and require viewing an attachment

Excellent

allows the registration of individualized customers, the possibility of adding services and methods of varied and compatible payments is appreciated, the creation of tickets to each user is of great help.

I do not have bad experiences with this software