SF is the tool to have. It's already an amazing platform but continues to grow. SF continually invests in new products that enhance the features already available and continually rolls out updates with 3 major releases per year. Like any technology, it's consistently improving but they are already a leader and mainstay in this space.

Most people believe SF to be a CRM and while that is true, it's much more than that. It's a platform that leverages the technology of the CRM and is so easily customized that it can manage your entire business. This is the next generation of technology for every business need.

While the capabilities are nearly endless, not everything is offered out of the box. SF offers a lot of different products and has an extensive community of 3rd party app providers that allow for additional functionality that can be installed. Some of these products are free while others are paid beyond the initial licensing purchase through SF.

Eat siebel, SAP and every one at the breakfest!

User friendly Trustable Easy to catch earlier adopters easy to customize dashboards

I used SF at pearson edutacation, I think could be itegrated with digital educational solutions

My high reviews are for Salesforce Classic, though I am truly worried about how this product is going to take a turn for the worst when it is (supposedly) going to be sun-setted by the end of this year. Keep what works and don't mess with the sauce. More is not always more and, for a CRM, no one cares what the interface looks like

Salesforce Classic is just a great CRM, plain and simple. It is complex for people who are new to the system, though the learning curve plateaus around a year or so. As with most tools out there, of course there are going to be issues with dirty and sometimes unreliable data, but this is typically a product of years and years of improper setup combined with administrative turnover and poor processes. I am unsure of any tools out there that could remotely compete with the robust functionality of Salesforce, though I think they are well aware of this which makes them slightly less innovative and supportive of current customers (because they know we have no better alternatives to turn to).

The transition to Lightning has been tough, and I am dreading the day they finally sunset Classic. The dashboard functionality is the only element I have found to have improved with Lightning, while everything else has become increasingly slow, difficult to navigate and overly visual. For a CRM, I would argue that most admins care less about the visual aspects of reporting and more about speed and efficiency in getting things done. The "Setup" in Lightning has changed the most out of all, and is particularly frustrating considering this is where most admins live all day. I have not seen one true improvement from Lightning, and feel like this is a cheap ploy to make the tool appear to be more functional and "fresh" for new users. Yes, the visual benefits might be desirable for a Sales user who only needs to view certain elements of the site, but for admins it is truly painful, and I wish they would keep Classic around as an option.

My overall experience was positive. You can always find solutions to your business needs even if you developed or if you need a third party tool from the App exchange. The integrations have a wide range of options and the development is not that expensive compared with other tools.

The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business. Count with a massive amount of partners that helps in the set-up with multiple prices and the fact that you can get a team inhouse that can help to mantain and develop on Salesforce with some training.

Maybe, the fact that the customer success sometimes do not responded on time to issues. The commercials are a bit aggressive when negotiating the renewals. The Salesforce ecosystem pricing push hard other tools that are better connected but the value for money is complex to be justified.