Very quick and user friendly on desktop and laptops

Not alot to say bad about this service at qll

A terrific call management system that helps bring insight into your call center environment.

Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents

The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics.

It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up.

Single use insight on versatile and the PC where same customer is utilized on both the gadgets. Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly Portable customer helps in portability where inside office we are accessible any place we go. Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized..

Need Easy visit highlight on the Avaya Client introduced on the Laptop Wish to have Desktop offering accessible to the customer like we have in Skype Need document sharing element on the Avaya customer

The setup and operation were painless. Analytics are not something we rely on, but they are nice to have access to.

The support is easily available, but sometimes more complex questions require a lot of details before the support agent can fully understand. Then they have to research and find a solution, but they always do.

Il top nel mercato per quel che concerne il Call Center

Scalabilità,flessibilità.Affidabilità. Alte prestazioni

L'inconveniente di questo brand è sicuramente il prezzo .

It's really excellent. It's effective and efficient to use.

I like this software because it's the best choice for call center company it's really great. You can actually track your call, record calls for quality purposes. Since working we really use it in daily basis.

So far I really like this software. But I think it's a bit expensive but it's really worth the price especially for call center companies.

The software is very easy to use. There's no need to use the telephone since it is directly going to the software. Transferring calls, holding, or whatever features are just a click away on the pc.

Actually, there's nothing to not like about the AVAYA. As a long running company like AVAYA, they always strive to be the best and cater what their clients' needs are.

It's easy to log in and it's simple to understand to use. Simple transfer as well

I don't have anything negative to say about avaya.

Call recording, real time monitoring and reporting are top-shelf. We track complete customer experience to the greatest detail.

Nothing I can see that stood out as a negative.

I like the effective features of Avaya Experience Platform. Avaya Experience Platform is a reliable contact center.

I do not see any issues when using Avaya Experience Platform.