Calabrio ONE
About Calabrio ONE
Calabrio ONE Pricing
Starting price:
$295.00 one time
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Calabrio ONE
1 - 5 of 136 Reviews
John
Verified reviewer
Automotive, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Optimizing operations with Calabrio 1
We have been able to see great improvements within the contact center since we started using C1. The team helped us optimize the tool for our needs to achieve 95%+ accuracy in forecasting.
PROSHaving all the tools within a single application. I am able to switch from one too the the other without having to open a new browser window or launch a new application. It also makes it easier to have a more wholistic view of what is happening within your contact center because the reporting is also intergrated.
CONSSome of the back end configuration is not as straight forward and intuitive as I would like.
Anonymous
5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
All around great!
the streamlining of the scheduling and quality management process, has been a great selling point for the different groups. Teams are spending less time trying to figure out the data, and more time using the data to manage their teams.
PROSVersatility! this tool is so easy to use, and we can use it on all of our lines of business.
CONSsome search features I wish were more flexible.
Reason for choosing Calabrio ONE
Versatility, user friendly, scalability, value for price.
Reasons for switching to Calabrio ONE
very limited capabilities, and integration options. Calabrio is more Dynamic and user friendly.
Adrian
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Calabrio One
The ease of use and the information available in the system.
CONSInfo on home screen never populates anything.
Scott
Insurance, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed July 2019
Would Not Recommend
I would not consider it positive. The company has spent considerable time creating an illusion that the program works as designed in order for our business units to accept this program.
PROSIt usually allows me to access when I attempt to log in.
CONSOur company how multiple bug tickets open, including for such basic features as time off requests, overtime insertion, and Calabrio will oftentimes say the program is working as designed when we open a ticket, such as when it was pointed out that it was basing the AHT weight on calls offered instead of calls answered.
Reason for choosing Calabrio ONE
It was the only tool that met the requirements that the executives set at the time we needed it that also showed some functionality.
Reasons for switching to Calabrio ONE
The executives required a tool that was cloud based and would integrate with Amazon Connect. Genesys did not meet that requirement.
Charles Angelo
Outsourcing/Offshoring, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2024
Calabro Workforce Management Review
This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents workflow. Work avoidance can be easily determine by this tool.
CONSNone at all when it comes to workforce management
