Call Progress Analysis

LumenVox’s Call Progress Analysis (CPA) software uses speech recognition and tone detection to distinguish robots from humans, enabling auto-dialers with precision in routing calls or delivering messages. LumenVox CPA helps agents consistently meet compliance standards by recognizing if a human or machine has answered the phone. It uses Voice Activity Detection (VAD) and machine learning to distinguish between speech and background noise. It enables companies to set up and maintain an automated outbound messaging system.