Infinity Call Tracking
About Infinity Call Tracking
Infinity Call Tracking Pricing
Please contact Infinity directly for detailed pricing information.
Starting price:
$65.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Infinity Call Tracking
1 - 5 of 17 Reviews
Joe
Verified reviewer
Marketing and Advertising, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Fantastic management and support
It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs
PROSThe insights are great and presented in an understandable way and the support and account management we received from [SENSITIVE CONTENT HIDDEN] respectively was excellent - thank you!
CONSNot much, generally it was excellent so no complaints here
Océane
Business Supplies and Equipment, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great customer service
My favorite part of working with Infinity has been the personalised service I had always got from them even though we are not even a "premium customer". [SENSITIVE CONTENT HIDDEN] and of course, my favorite [SENSITIVE CONTENT HIDDEN] have been not only extremely friendly but also very knowledgeable and always working super hard to solve any issue or support me with the day to day management of the program. I don't know much about competitor offers but I can definitely recommend Infinity for their great service.
PROSEasy to implement and to use, the new customer hub is particularly modern and user friendly compared to the old portal (which was easy to use anyway). We've recently starting using conversation analytics and I'm really liking this feature as it solves a problem we were having with people not rating their calls.
CONSNot being able to bulk download recorded calls.
Al
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2022
Product fine, customer service poor
I would rate it as a poor experience; at no point in the process did I feel that they valued us as a customer, and it was bitterly disappointing that someone in a senior position didn't take on our issues and see it as an opportunity to turn a negative situation around.
PROSAs far as call tracking platforms go (and we didn't need to deploy any of the advanced features) this is on-par with alternatives.
CONSWe chose this platform because they offered a Google Data Studio connector; in September 2022 this stopped working and we were promised a fix within a week (after chasing multiple times on the issue). Eight weeks later and we're no further forwards.Comms with Infinity have been awful - they don't actively contact us, even when they promise to update us. The last time I was able to get a response was because I chased their [SENSITIVE CONTENT] on LinkedIn, who then ignored me afterwards.Little to no chance of us using them again.
Reasons for switching to Infinity Call Tracking
We specifically wanted a platform with a GDS connector, hence the deep frustration that it's been "broken" for the last two months.
Dan
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
A tool that does the job well.
I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier.
CONSThe admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though.
Laura
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Infinity is imperative to the success of our new business strategy
The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people.
CONSInfinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting.