ChaseData Call Center Software


 

ChaseData Call Center software offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams.

Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training.

ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  

ChaseData Call Center Software can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.

 

ChaseData Call Center - Deals
 
  • ChaseData Call Center - Deals
    Deals
  • ChaseData Call Center - Task dash
    Task dash
  • ChaseData Call Center - Personal tickets
    Personal tickets
  • ChaseData Call Center - PhonePad
    PhonePad
  • ChaseData Call Center - Ticket
    Ticket
  • ChaseData Call Center - Sales
    Sales
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

114 Reviews of ChaseData Call Center

 

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Software Advice Reviews (41)
More Reviews (73)

Showing 1-20 of 41

Michael from Family Insurance Guys
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Doesn't work with a MAC

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.

Cons

Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.

Review Source
 
 

Sara from Telemarketing
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great software for a reasonable price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It’s a pretty well rounded and easy to use dialer. Support gets back to you fast. You pay a flat monthly rate for unlimited calling plus voicemail included.

Cons

I closed and reopened my business with only two people and I could no longer get an account because they don’t allow less than two.

Review Source
 
 

Khan Ataur Rahaman from Netrokona ICT Limited
Specialty: Professional Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Value queues easy to maintains

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the call center software about manage, user-friendly, easy to maintains what you want you can customize.

Review Source
 
 

Sarah from JCHS
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

N/A

Pros

There are many pros: the biggest being that is has excellent customer service. Another big perk is how easy it is to use.

Cons

The cost associated with the product may be a con to some people. Otherwise, extremely easy to use.

 
 

Alexandra from LocalSpl
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great solution for large call centers

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This software provides extensive reporting and analytics which is crucial to have for any call center. ChaseData call center represents predictive dialer for outbound calls with the option to receive inbound calls. Compared to Five9, ChaseData is easier to use (from the agent's point of view).

Pros

Cloud based, IVR

Advice to Others

If you have a customer service department to run, this should be definitely an option.

 
 

Blake from Fortified Funding
Specialty: Financial Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

solid product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

was very satisfied when using the product, very good customer service to customize the features.

Pros

customizable
hotkeys for dispositions

Cons

an auto dialer is a little slow if there isn't more than 4 people on it

Advice to Others

great for scaling company's growing their business.

 
 

Samuel from CallStar
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Chase Data is exactly what we were looking for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Chase Data is exactly what we were looking for! The software itself is easy to use, accomplishes what we need to be successful, and helped us grow as a company. To top it off, working with the people at Chase has been an even greater part of this amazing experience. Their willingness to help and make sure everything runs smoothly has been over and above what many others would do!

Pros

- Ease of use
- Visually appealing
- Great tech support team
- Condenses what would otherwise be complicated material and makes it usable for even a novice

Cons

- Very few times a bug would occur such as a button not working, but with the great tech support at Chase it has never slowed us down or been a issue.

Advice to Others

If you are thinking of switching to a different dialing system, Chase Data should be at the top of your list.

 
 

Brock from Vizion
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Better than Five9 or Spitfire!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month.

The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.

Pros

I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast.

#1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself.

With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Cons

The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Advice to Others

Take advantage of the Trial! Seriously! It took MAYBE 20 minutes to set up and they didn't make me listen to their long sales pitch beforehand, they just said "Here you go! Enjoy!" No credit card, nothing. Which I thought was a pretty stupid business move, but they obviously earned my business. Very easily I might add, it was a very smooth transition bringing the leads over.

 
 

JoAnna from East West Bank
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Average

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ChaseData just seemed OK. It did not seem like there were any features that stood out from competitors.

 
 

HENRY from leisure travel consultants
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

GREAT PRODUCT!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I USUALLY DON'T LEAVE REVIEWS, I MORE SO READ THEM WHILE DOING RESEARCH BUT THIS PRODUCT DEFINITELY DESERVES MY KIND WORDS. FIRST THING, THE CUSTOMER SERVICE AND TECHNICAL SUPPORT IS GREAT. THE PRODUCT IS EASY TO USE AND NAVIGATE EVEN ON YOUR FIRST TIME OF USE, BUT IF YOU NEED ASSISTANCE THE CUSTOMER SERVICE AND TECHNICAL SUPPORT ARE VERY KNOWLEDGEABLE AND ALWAYS ANSWER ANY QUESTION YOU MAY HAVE. 2ND THING, THERE IS SO MUCH THAT YOU CAN DO WITH THE PRODUCT. IM REGULARLY FINDING OUT NEW THINGS THAT I CAN DO TO BE EVEN MORE EFFICIENT. MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST.......

Pros

-GREAT CUSTOMER SERVICE AND TECH SUPPORT
-PRODUCT CONTAINS MANY TOOLS TO BE EFFICIENT

Advice to Others

MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST

 
 

Juan from QuickCall Multiservice
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Excellent!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very user friendly, everyone provide excelent customer service and always willing to help, from sales to technical support. The best!!!

 
 

Matthew from Exclusive VacationTravel
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Awesome Software! A+

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

EVT has been using Chase Data for 2 years without a single glitch. Customer service service is great even after hours.

 
 

Caitlyn from IT Centricity
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm happy with this product. It works great . I would really recommend this, it can used with almost everything

Pros

The way it calls

Cons

Kinda slow

Advice to Others

Use it!

 
 

DIEGO from ADVERTISING
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

BEST SERVICE!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

THIS PROGRAM WORKS AMAZING HIGHLY RECOMMENED ANYONE WHO HAS NOT USE THIS CHASE DATA CALL YOU SHOULD
JUMP RIGHT ON. EVERY OTHER PROGRAM IS NO COMPETITION.

Pros

EVERYTHING ABOUT THIS PRODUCT IS GREAT

Cons

NOTHING

Advice to Others

YES. GET WITH THE PROGRAM AND GET ON THIS AMAZING CHASEDATA CALL

 
 

Daniel from Nuway Funding LLC
Specialty: Professional Services

September 2016

September 2016

Absolutely Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me.

Likes Least

Nothing they are great. I honestly do not have a bad thing to say about chasedata.

Recommendations

try it and you will never go elsewhere. They have gotten a customer for life with me.

 
 

Justin from Lakeside Marketing Group LLC
Specialty: Mortgage
Number of employees: 1 employee Employees number: 1 employee

August 2016

August 2016

ChaseData is the Best Predictive Dialer on the marker by far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

My favorite thing about the dialer software is their is very little lag time between calls and the sub campaign feature really sets you target your lists. I also like the easy set-up for adding additional call reps.

Likes Least

Nothing at this time. If I have a problem it is fixed in a timely manner.

Recommendations

Give Chasedata a try if you are shopping around. You will not be sorry.

 
 

Walter from Merchantg Lynx Services
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

August 2016

August 2016

Chase Data software has helped by increasing call center productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

What I like about the software is that it is very user friendly and even a person with little tech knowledge can use this system.The new software upgrades are great, from being able to download reports to the automatic recording is a great tool for our call center. Chase Data employees are very polite and always willing to help whether its a big issue or something that is as simple as how to log in.

Likes Least

I can honestly say I have nothing negative to say about the product or vendor.

Recommendations

My recommendation would be before you choose a dialing software talk to the sales rep at Chase Data look at there presentation and they are willing to give a trial for you to see the software work. You will not be disappointed with the results.

 
 

Sammy from NATIONAL ADVANCE GROUP
Specialty: Financial Services

August 2016

August 2016

Preview mode: predictive dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The fluidity in which we are able to dial out numbers in preview mode. We are in control of the call.
Very easy to leave an agent specific callbacks: detailed notes regarding the call

Likes Least

You have to go on break to see the future/ missed or active callbacks.

Recommendations

Very Great Product / Service Started off in predictive mode: we were not able to recognize when the opposite line would answer the phone: As a result we switched into preview mode to increase our control of the call.

 
 

daniel from Ocean Financing
Specialty: Financial Services

August 2016

August 2016

Great dialer and overall system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The system is top notch, we came from using a open sourced dialer that had no support and would always crash, to this system that almost never hiccups and if it does I have the best support available just a phone call away. The team at Chasedata can remotely adjust the setting and have you up with almost no down time at all!! DOWN TIME = NO MONEY , CHASEDATA = NO DOWN TIME.

Likes Least

To be honest nothing sucks about this dialer or system.

Recommendations

For the price and ease of use this is one of best dialers on the market. period.

 
 

Mark from Insurance Buyers Club, LLC
Specialty: Insurance

August 2016

August 2016

Hands down best call center software weve ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Flexibility, ease of use and in our experience no down time. The absolute best and most efficient tech support out there.

Likes Least

Since my company contracted with chase data we can honestly say we have no dislikes.

Recommendations

Call them!!!! We moved from a large well known vendor to chase data corp and our experience has been nothing but top notch.

 
 
 
Write a Review
Showing 1-20 of 73

Brian from CG3TEK INC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Long Time Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

Pros

Our company has used ChaseDataCorp Call Center Software for 15+ Years. We started with their Premise- Based Systems and now use the Cloud Based System. Over the years we moved from commercial clients to government customers. The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations. We have dealt with several vendors over the years but have remained with Chase Data because of there consistent reliability, robust functionality, new feature implementation and very responsive customer service.

Cons

The Software is great but I highly recommend making sure your own internal network and internet provider is reliable when dealing with VoIP services.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: November 2018

November 2018

 

Brian, thank you for being a long time customer and leaving your testimionial about your ChaseData experience. We look forward to working with you for years to come on exciting new features that will help your business prosper.

 

Chelsea from Enviro-Master Services ®
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

ChaseData Call Center Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Cons

I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: November 2018

November 2018

 

Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.

 

Chris from Promag Energy Group
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Customer service is excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is phenomenal!!! Any time I have an issue two of the customer reps are always there to help me resolve any issue I am having. They always have a great attitude and are very courteous. I speak with one of them at least twice a week and she is amazing. I would highly recommend this system to anyone in this industry based solely on how well they treat their customers.

Pros

My favorite part of this system is the customer service.

Cons

The only thing I don't like is that I can't see how many calls each agent has on the live dashboard.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: November 2018

November 2018

 

Chris, thank you for your review. We appreciate you take the time to give us your feedback. Our team prides themselves on having stellar service, all around! From every touch point at ChaseData, we want you to feel like you are our utmost important thing to us. Thank you again for taking the time to share this and being a loyal customer.

 

Sofi from Assent Mortgage, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Function + Customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When you feel like you've bitten off more than you can chew, it helps to have a solid contact in Support who can help. Among others, the support team is knowledgeable, helpful, and easy to understand. Thanks everyone!

Pros

If you're smart and want software to be smart too, try this dialer. The features are extensive and can help one achieve a more specific and effective workflow than others I've tried. Support can show you how to build a lot of different rules and actions, so if you can visualize a flow it's probably achievable in the dialer. The Zapier integration means you can link it to pretty much any other tool and make it an automated part of your overall process.

Cons

There are surprise failures that catch us off guard sometimes. You should not try to replace a traditional telephone setup with this service unless you have someone available full-time to troubleshoot and help you get things working again when there's a hiccup. Also, be familiar with your goal. There are a lot of ways to integrate other tools, so try mapping out your process before you launch, that way your initial setup will result in a system that does what you want and won't need as much time to become effective.

Review Source: Capterra
 

Daniel from Ring Marketing Grouop
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Excellent Dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly
Dedicated and helpful support team
Fantastic features
Affordable compared to big name competitors
The team at Chase Data is always trying to improve the features and quality of the system

Cons

Can't think of anything negative to say. Very grateful to have this software after years of dealing with big name dialers that cost a lot more, tons of tech issues, and the support was not helpful. Couldn't be happier to be using Chase Data for our business.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: November 2018

November 2018

 

Daniel, thank you for taking the time to leave us this review. We appreciate your feedback on your ChaseData experience. We look forward to working with you for years to come.

 

Courtney from Dynamic Insurance Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

The best support there is, hands down!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CallCenterNOW can be implemented in short order and will provide you with clear voice communications right out of the box. Furthermore, it can be customised over time to be the tuned instrument you need to reach your clients exactly the way you want to.

Pros

1. It works, every time, all the time. You don't need to have the best most robust network to make it work.

2. If there is something you wish it could do or you want it to do but you aren't sure how, ask support. 9 times out of 10 they either can do it or will adjust the system till it does.

3. It is a straightforward and clear system. It does what you expect it to do and in a way that makes sense.

Cons

Documentation is lacking. There isn't much of an operators or administrators guide so you sometimes end up calling support for simple things that require that "tribal knowledge" that is not available elsewhere.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: November 2018

November 2018

 

Courtney, thank you for leaving your review. We would love to talk to you more about your experience. If you are available, please call Joe at (888) 739-8218. Thank you!

 

Kenneth from United Access insurance

March 2018

March 2018

Chase has been the answer to our phone success in achieving a 90% average on our answered calls!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consistency

Pros

The product is easy to use and allows us to effectively manage our call center operations. From the reporting to real-time data, ChaseData helps meet our customer needs. They are also quick to reply and assist with any administration functions we need assistance with.

The level of service we receive is amazing! Our Account Manager is always happy to assist.

We have looked at other platforms, but continue to use Chase for its efficiency and sturdiness. It is truly the Ferrari of dialers.

Cons

The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It's worth it.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: March 2018

March 2018

 

Kenneth, thank you for your review.

 

Josh from Czar marketing

February 2018

February 2018

All positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Billing department is always spot on and always reachable with questions

Easy to work with people

Cons

All positive at this point the team has grown and all seems to be working correctly.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: February 2018

February 2018

 

Thank you Joshua for your review!

 

Mike from Leading Sales Solutions

January 2018

January 2018

Great service and awesome people to work with. Would highly recommend to anyone looking for service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times. Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can't stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!!

Cons

Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: January 2018

January 2018

 

Mike, Thank you for your review. We always appreciate getting feedback from our clients.

 


December 2017

December 2017

Love this software. My sales team increased sales by 50% in a matter of 2 months!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best benefit a sales team can get is more money and opportunity. That's what this product offers. It makes us more money. Absolutely worth the money spent.

Pros

The outbound predictive dialing, When working in a call center, the amount of calls separates your advantage from your colleagues. With predictive dialing, my team gets to make more calls.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: December 2017

December 2017

 

Thank you for your outstanding review. We are always here to help should you need anything.

 

Ryan from Defender-Pro

November 2017

November 2017

From the initial phone call I knew I was making the right choice moving to ChaseData.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Made my call center much more efficeient

Pros

Very fast, real-time is actually real-time, very little delay. Everything is very easy to use once trained by their support staff. Any time I have a question, I just click Live Chat and someone helps me almost immediately. I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours. Basically anything that I've thought of and wanted to do, the team at ChaseData found a way to make it happen.

Cons

One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: November 2017

November 2017

 

Ryan, Thank you for your review. Your business means a lot to us. We are always here for you if you need anything.

 

Samuel from CallStar
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Great software, and top notch customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has made our daily tasks and goals easier, quicker, and affordable.

Pros

This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company.

The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker.

We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it's been more than just a business transaction, it's been a partnership with Chase that we plan on using from here on out!

Cons

Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: October 2017

October 2017

 

Thank you Samuel for leaving a review. We are always happy to hear from clients and the success they are having with ChaseData solutions.

 

Ludnel from Sant La
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Handles large volumes of inbound calls and outbound calls with no downtime.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Much more efficient phonebank fundraising.

Pros

Easy to set up and very, very, very easy to train volunteer fundraising operators. Once our funds drives have ended we then use the system to follow up with pledge donors. Compared to our old process, ChaseData has yielded more net collected donations in less time. I would highly recommend this software to all non-profits.

Cons

There really are no cons but we learned that we need more broadband bandwidth because of the volume of calls the system was able to handle. We secured more bandwidth, problem solved.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: October 2017

October 2017

 

Thank you Ludnel for your review.

 

Kenneth from ETourandTravel
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.

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This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Pros

I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Cons

I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: July 2017

July 2017

 

Thank you Kenneth for your review.

 

Reed from PNH LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise Based)

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Functionality

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Value for Money

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Support

Cloud Based Call Center Software that is extremely reliable with robust features and reporting.

Pros

Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours.
We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.

Cons

Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: July 2017

July 2017

 

Thank you Reed. We appreciate your business and the wonderful review.

 

Dimitrios from Superior 1
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use. Easy set up. Very customizable for our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Increased ROI. Increased contacts and sales. Reports. Call monitoring.

Pros

I am able to not only monitor agents easily but also view their production. This is a dialer that works on two levels. It's easy to use out of the box, while also being entirely customizable for whatever our needs are. Compared to other dialer such as Five 9 we have been using, I just find it flows better. If I have any questions support is there to help.

Cons

There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over. I called support and they sorted it out quick. That's about it.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: June 2017

June 2017

 

Dimitrios, Thank you for this review. We appreciate your feedback. Keep an eye for new reporting features coming soon.

 

Rob from Platinum Choice Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Extremely satisfied with Chase Data and their Support , Nick is one of the best there .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales . Alot of sales .

Pros

It works and is stable , also takes out voicemails and is a power house software. Compared to other dialers we have used in the past this one is hands down the best in the industry .

Cons

Wish they had a App for Admin for mobile or tablet device to use when your away from the office to see the dashboard at all times .

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: June 2017

June 2017

 

Thank you Rob for your review. Our team appreciates your feedback.

 

Steve from Worldwide Capital Management, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

I have been using the Chase Data dialer system for almost two years.

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Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

Tech support and functionality

Pros

The customer support is AWESOME...NEVER have to wait for support.

The features and functionality are the best value for the money. I tried and tested several different dialer systems, and always came back to this one. Features for the money and tech support are the two main reasons I continue with this one.

Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep.

Cons

Tech Support goes down at 3:30 Pacific time. They need to add SMS and email drops. They are working on SMS drop now I understand.

Back office could be less cumbersome.

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: June 2017

June 2017

 

Steve, thank you for your review and your feedback. We are continually looking at the feedback from our clients and making modifications based on what is the most important. SMS is definitely at the top of the list. We are working on it and we will keep you posted.

Thank you for being a loyal ChaseData customer.

 

LOUIE from Strong Dollar Leads

March 2017

March 2017

AWESOME DIALER

Ease-of-use

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THE BEST I HAVE USED HAVE TRYED 2 THERS AND NOTHING CLOSE TO THIS CHASE PROVIDES ALL MY NEEDS FOR MY CALLERS

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: March 2017

March 2017

 

Louie, Thank you for the amazing review! We are always here to help if you need us.

 

Sean from The Call Guys

March 2017

March 2017

The right tool for the right job, Chase data is just that

Ease-of-use

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I have been in the Contact center industry for over 15 years and Chase has by far the best support team and ease of use system I have ever had the pleasure of using.
As a Chrysler Canada preferred vendor it is extremely important to have the best quality and ease of use system on the market, Chase data has proven to be the best i have ever seen!

Review Source: Capterra

  Response: ChaseData, ChaseData Corporation

Date: March 2017

March 2017

 

Sean, Thank you for the review!

 
 
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