Chronicall

Chronicall is a modular software that provides intuitive custom call reporting, call recording, and call display solutions to help organizations manage teams. It is designed to overcome the limitations of conventional call-tracking applications. The software enables companies to manage voice, web chat, email, SMS, and social media interactions from a single platform. Chronicall offers several capabilities to optimize the customer experience. Skills-based routing matches each customer with the most qualified agent to resolve inquiries quickly. Real-time wallboards let supervisors monitor agent availability and queue status for efficient operations. The software also provides historical and custom reporting to help users uncover insights from customer interactions. Wi...