Cognigy.AI
About Cognigy.AI
Awards and Recognition
Cognigy.AI Pricing
Starting price:
$2,500.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Cognigy.AI
1 - 5 of 22 Reviews
Skyla
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Surprisingly Easy and Remarkably Effective
Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it.
PROSEasy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.
CONSWould be good to see more emphasis on a desktop app as well as the web based solution.
Reasons for switching to Cognigy.AI
Power Virtual Agents frustrated me with how it works out of the box. It often requires alot of work arounds to integrate with other products. Cognigy.AI handles this much better and makes it easier to connect and use how you need.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Leading Conversational AI Ecosystem
Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway)
CONSMachine-Learning based entity recognition has potential to even further enhance NLP capabilities
Reason for choosing Cognigy.AI
Better user interface, more managed services
Reasons for switching to Cognigy.AI
Way better user interface, more functionality and better NLP capabilities
Maite
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2022
Easy to use platform
Easy to use and establish chatbot in organization. User interface quite intuitive.
CONSSometimes I do not find a feature I would like to implement, either in the UI or in the documentation.
Alexander
Information Technology and Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Powerful low-code Conversational AI Platform
Cognigy has been a powerful software platform that lets developers build industry-standard chatbots with comparably little effort. By the help of various tutorials offered by Cognigy, even inexperienced developers will get started quickly. Experienced JS/TS developers will find it easy to build custom extensions e.g. for REST APIs which allow leveraging the full potential of Cognigy virtual agents.
PROSThe node-based architecture for conversational flows through which a lot of coding effort becomes superfluous. When facing obstacles related to agent development, I've been readily getting help from Cognigy Support, which were very responsive and helpful.
CONSCognigy offers a wide variety of features, not all of which are easily accessible. At this point in time, parts of the documentation are rather hard to find. I also found certain examples in the documentation to be inexplicit at times.
Daniel
Management Consulting, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Contact Center Transformation
Improved CSAT, easy to use. Easy to integrate and develop new solutions.
PROSThe low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast.
CONSBuilding custom extensions can be difficult for non-technical persons