Overall, I had a positive experience while using Momentum. Call quality was good. No real issues with their soft app.

Momentum is great for small businesses that are looking to get into a very affordable VoIP system. Soft App is easy to use and call quality is great.

Not the best software if you are looking for a ton of features and benefits. It's great to start off with for any small business looking for a good VoIP system.

On 4/18, my dad emailed Momentum Telecom that his firm was closing. He attempted to shut down the service. He is 73 years old. Momentum would not help.He sent formal notice via email on 5/14 that I was authorized. I called [sensitive content hidden] on 5/14. No one answered. I sent an email and called on 5/15. No one answered. I called the main line for Momentum. My father authorized me on the phone. They said only my account manager, [sensitive content hidden] , could help. They said she would call. No one called.After two days, I called [sensitive content hidden] and the main line again on 5/17. I made a formal complaint. I was transferred to someone who assured me someone would call. No one called. On 5/19, [sensitive content hidden] emailed that we owed an early termination fee of 3,143.87. I called and asked for an explanation of the bill. They told me someone would call. No one called.On Monday, 5/22, [sensitive content hidden] emailed that I was not authorized on the account. Dad reiterated that I was authorized. We asked for the original contract. [sensitive content hidden] emailed it to us. The contract was signed by a former employee who didn't have authorization to enter the firm into financial contracts.On 5/23, [sensitive content hidden] said she had had a full schedule, clarifying why she didn’t call. Then stated she could not answer questions about the final bill until 7/1.They called on 5/26. Dad promptly handed the phone to me. I asked why we were being charged 3200 when our monthly bill was 160. They were confused and said we owed them 1600 without explaining why.

Not much. I trust that as customers start submitting reviews, the firm will go out of business.

Poor customer service, poor communication, unethical, unprofessional