OnRelay

RATING:

4.3

(19)

About OnRelay

OnRelay is a complete and powerful mobile business phone system with enterprise level features! OnRelay allows users to use business phone numbers and manage company mainline calls from a smartphone. OnRelay also eliminates the need and expense of land-line desk phones and their associated on-premises hardware, cabling and infrastructure. OnRelay’s office phone system uses standard cellular voice connections, it works over any carrier and is not a VoIP app. OnRelay includes a comprehensive mainline feature with an auto attendant, call groups, easily configurable voice menus and extension transfers. OnRelay thereby allows a virtual or mobile organisation to effectively handle, distribute and respond to customer calls in a professional manner. The Office Phone App also...

OnRelay Pricing

The mandatory company mainline is $19.99 and each mobile user is $17.99.

Starting price: 

$37.98 per month

Free trial: 

Available

Free version: 

Not Available

Front panel with access to all main office phone features
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OnRelay Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for OnRelay

1 - 5 of 19 Reviews

Richard

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

A complete phone system in the cloud

It feels great to be part of a global company that makes us feel bigger than we are. We are bi-coastal and spend a lot of time out of the office. I can get incoming calls as if I were sitting at my desk regardless of where I am. OnRelay can be customized in so many ways. We have separate announcement messages for each location, and can easily toggle between being present in each location or just one. OnRelay is particularly good at working with small customers who have special requirements. Support is highly qualified and very fast. Although it is based on cell phones, we also use a hard wired hand set for use in the office. It is a bonus that comes at no charge. It is a very economical way to have a powerful phone system.

PROS

No physical phone computer is needed. Easy to deploy Great personal and qualified support I am able to have a physical handset as well as the cell phone Easy to add additional lines, toggle features. It is very affordable.

CONS

I probably do not fully exploit its potential. It has a lot of depth, that I have not spent the time to explore.

Reason for choosing OnRelay

It was cell phone based so I did not have to purchase IP phones. Later, I did buy used IP phones that were very inexpensive and I think they must last forever as I have never had an issue.

Reasons for switching to OnRelay

We moved and I did not want to reproduce the cost of the old system in our new location. This was virtually free to set up. It also allowed us to integrate two offices on the East and West coast into a consolidated system. I think this has to be the future with so many remote employees.

Mark

Civil Engineering, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Good fit & good service

The biggest benefit for us is the multi-locations. We are spread between 3 to 4 locations but treat our office as a single office. So having a single set of communication is important.

PROS

I like the ability to have my team spread out across various offices. I like the option to have a direct line for various users and to have the global lines reach whichever users we choose and at whatever time we choose. I like that whenever I want something different or have an idea about implementation, I can talk to support and they are very very quick to address it.

CONS

I find it a bit slow to connect via the cell phone app (may take an extra ring or two) and that there is often communication lag via cell phone connections. It consistently works much better from the desk phones.

Reason for choosing OnRelay

We were previously just using cellphones and a two line land line for the main office number but as we expanded locations, transfering calls was a problem. We needed a system that could handle multiple office locations as well as home offices for telecommuting.

Jessica

Government Relations, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2020

Pro and Cons

I am not sold on this kind of service as it has not been working as it should since the beginning especially when it comes to incoming calls and quality on the sound.

PROS

The option of having the mainline on any phone and accessibility.

CONS

Does not work at all time like a landline.

Reasons for switching to OnRelay

We moved to another office and we were renting offices from another company and had no access to landlines.

Vendor Response

Thank you for leaving a review and for pointing out the benefit of having the mainline on any phone. Someone from our team will contact you shortly to see if we can bottom out the voice quality issue at your office, which we presume relates to the IP deskphone there. Note another reviewer from your company flagged problems receiving calls in Mexico, which has now been resolved.

Replied January 2020

Kenneth

Defense & Space, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Good service once you dial it in.

They are a good group and very responsive. But sometimes systems go down and when they do they can adversely affect your business.

PROS

It is easy to use once it is set up. But getting there can be a bit of an issue. It is a good system and easy to use and basically makes your office anywhere you can get cell service.

CONS

Sometimes it glitches, software updates on your cell phone can be a problem, and it takes time to address. So you can miss a few calls. Sometimes it drops calls also.

Vendor Response

Thank you for leaving a comprehensive review. We are always happy when customers find it valuable to take their office anywhere there is a cell service, and glad to hear you find the system straightforward to use and our team responsive. Thank you also for your frank feedback. Stability, reliability, seamless setup and upgrades are indeed essential for office phone services. We have worked hard to improve all those areas over the years you have been a valued customer, and will continue to do so, e.g. with better checks for dated app versions.

Replied January 2020

Christian

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Best app for your business

They have helped a lot and are very responsive

PROS

OnRelay is the most cost effective and well rounded small business solution for a phone system

CONS

Since I starting using them they have came along way and I have no complaints

Reason for choosing OnRelay

The ease of use and price

Vendor Response

Thank you, Christian, we really appreciate your nice comments and are privileged to have you as a customer.

Replied April 2022