PhoneIQ
About PhoneIQ
PhoneIQ Pricing
PhoneIQ offers 3 pricing tiers built for companies of any size: Standard, Premium and Enterprise. After selecting the pricing tier, companies can choose and mix our 2 different license types: PhoneIQ Agent: a deeply integrated contact center software for Salesforce. PhoneIQ Office: designed for those users who only need a Business Phone System. Check out plans and pricing: https://www.phoneiq.co/pricing Start your free trial: https://www.phoneiq.co/signup Request a demo: https://www.phoneiq.co/demo
Starting price:
$10.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for PhoneIQ
1 - 10 of 10 Reviews
Chad
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Top-Tier customer service and excellent features!
I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product.
PROSTop-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down.
CONSInitially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic.
Reason for choosing PhoneIQ
Customer service, willingness to provide specific features for company needs, and 40%+ increase in outbound call volume in the first 90 days of use that's been consistent for over a year.
Reasons for switching to PhoneIQ
Better options, better call quality, overall much more features and the reporting is excellent
Diego
Newspapers, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Excellent solution!
We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support.
PROSCentralized cloud configuration, ease of handling devices and business model.
CONSSome times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions.
Reason for choosing PhoneIQ
Cost
Reasons for switching to PhoneIQ
Cost and limited functionallity
Tom
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great tool for the sales team!
We are happy with the product and the salesteam can make much more calls with the dialer than before. Automated call log and comments on the Contact is also very helpfull. Would definitely recommend PhoneIQ.
PROSWe use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language.
CONSWe have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days!
Reason for choosing PhoneIQ
RingDNA is much more expensive per user per/month than PhoneIQ. While PhoneIQ is also completely integrated with Salesforce and offers a lot of options too. Voicemail Drop, Local Presence and Automatic Call log on the Contact are just a few of them.
Ignacio
Biotechnology, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Excelente Software y Servicio
Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren.
PROSFacilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking.
CONSLas primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable.
Reasons for switching to PhoneIQ
Para migrar de telefonía análoga a telefonía digital IP.
Rafael
Medical Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Excelente implementation and support
Using PhoneIQ facilitated remote working for all our team members during the pandemic, as it’s easy to install and is very accessible in terms of equipment. I must highlight the great and quick support they deliver, it’s like working with an inhouse team!
PROSWith PhoneIQ, response times are almost immediate and we have great communication with their support team. In addition, their Salesforce integration is very solid, the admin console is very user-friendly and they deliver a very efficient service. The main reasons we decided to change to PhoneIQ was our previous vendor’s long response times and a super complex IVR.
CONSI think they have an opportunity for improvement in conferencing features.
James
Verified reviewer
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Excellent Implementation
We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw.
PROSWe really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records.
CONSAfter one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users.
Reason for choosing PhoneIQ
Better product, better implementation team, better pricing.
William
Cosmetics, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great service. Everything you will need.
My overall experience has been great. This software offers everything my business needs. Customer service is very helpful. And pricing is not bad.
PROSWhat I like most about this software is the auto dialer and the analytics that you receive with this software. You can basically work from anywhere. You also get a free trial.
CONSThere is actually nothing as of yet that I dislike about the software. I have been using for 6-8 months. So far it’s everything I have needed.
Christian
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Amazing App
Ease of understanding how it works. Many great features!!
CONSI honestly haven't had any problems with anything related to PhoneIQ. I am delighted
Israel
Verified reviewer
Renewables & Environment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Awesome Salesforce Telephony Solution
Not matter what, [SENSITIVE CONTENT HIDDEN] always get back to me on issues I'm dealing with. They never leave me hanging and are always so quick to respond. Top Tier Customer Service Attention.
PROSSalesforce Integration, Analytics, Smart Routing, Dial Pad Activity Creation, Easily able to access Salesforce record and their CUSTOMER SERVICE is top notch.
CONSWe get glitches on rare occasions where the call log doesn't update immediately.
Divs
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Best CTI available on appexchange
Working with the PhoneIQ team has been a delight. The product met our company's requirements and is extremely user-friendly, which is a huge win for us. As our relationship with the PhoneIQ team grows, I look forward to a rewarding partnership.
CONSI think there are no cons for this product.