now i can record the calls and i can provide feedback to the agents in the areas they need to improve.

Excellent software to record calls, in my workplace we use it to record calls of the agents to make sure we are having a good customer experience.

we need to make sure some processes are running in task manager to make sure the calls are being recorded.

Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present.

I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment.

The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable.