QwikDial is a cloud-based predictive dialing solution designed for accounts receivable operations. It offers call monitoring, call transfer, contact management and call recording within a suite.
QwikDial features a graphic call designer, which allows users to plan their debt collection calls while ensuring that the calls are compliant with Fair Debt Collection Practices Act (FDCPA) regulations. The software features an open API, allowing users to integrate the QwikDial solution with the accounts receivable system and automatically transfer the list of payment defaulters.
With the help of integrated voice response (IVR) integration, users can receive their payments over the phone using keypad inputs. This module also helps users maintain compliance with Payment Card Industry (PCI) standards.
QwikDial features customized reporting and dashboards, which allows managers to track the agent performance and debt collection efforts in real time.
Hunter from Continental Credit Control
Employees number: 11-50 employees
We are generally happy with this product. The staff at DAKCS are very helpful.
This dialer is integrated with DAKCS software so it is easy for us to create dialing campaigns and for our collectors to call through their accounts without having to build campaigns. We are able to have accounts run through automatic processing that includes calling and sending letters, credit reporting, etc without having to do manual processing. Customer service is generally very responsive.
We are looking forward to a workable ringless voicemail integration. But so far that has not materialized.
JW from ONLINE Information Services
Employees number: 51-200 employees
The biggest advantage is its seamless integration with the DAKCS software platform. We do not have to move files into the dialer and then download results. This saves us countless hours of management. Beyond that, the platform allows us to scale up when our volumes are heaviest without the addition of any more Telephone equipment.
Certainly more expensive when compared to traditional long distance costs, however, we have no hardware to support (since it is cloud based) and the integration with our ARM software saves us the time to offset this increased spend.