Tegsoft Contact Center
About Tegsoft Contact Center
Tegsoft Contact Center Pricing
Inbound, Outbound, Blended, Omnichannel and, Text licenses per Seat
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Tegsoft Contact Center
1 - 5 of 5 Reviews
orcun
Utilities, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
KEDS Tegsoft Review
With tegsoft we increased our customer satisfaction, Tegsoft gave us a good opportunity to communicate our customers better.
PROSStable, Instant Quality Technical Support, Well documented, Easy to Implement other systems.
CONSThe User Interface is not user-friendly,
Reason for choosing Tegsoft Contact Center
Better Technical Support, easy integration methodologies with cheap flexible pricing.
Vendor Response
Hello, Orcun. Thank you very much for sharing your experiences with Tegsoft.
Replied January 2022
Mehmet
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2022
Tegsoft
We have been working with Tegsoft 2011. Their technology is always ready for immediate action. One of the last projects was related to remote working. Tegsoft helped our communication during the pandemic without outages and abandoned calls. Tegsoft provided us become reachable after we started remote working of HQ and our branches. It helps our customer satisfaction and NPS during the pandemic. Tegsoft provided us flexibility in hybrid working models.
PROSWe use Tegsoft's Omnichannel licenses and manage customer communication history. Tegsoft provides us customer journey experiences gathering data. Set up and usage is customer friendly. The reporting functions are excellent and customizable.
CONSWe have been working with Tegsoft 2011. There are no negatives.
Vendor Response
Hello, Mehmet. Thank you very much for sharing your experiences with Tegsoft.
Replied April 2022
Gürcan
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Effective and Easy Usage
The most important features for us are queue management, call recording and reporting. We have created queues according to the products we provide support. The most important issue for us was that the calls to these queues reach the relavant technical specialists and that this is distributed equally. It was equally important for us to do this in an easy way.
CONSThe current features of the product are sufficient for us. We didn't experience any difficulties while integrating it into our system.
Reasons for switching to Tegsoft Contact Center
In the product we used before, reporting options were limited and problematic, we couldn't do the queue management as we wanted. We saw that it could not integrate into our growing structure over time. We were spending a long time making a change to the app and often had problems.
Vendor Response
Hello, Gürcan. Thank you very much for sharing your experiences with Tegsoft.
Replied February 2022
Gurkan
Farming, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Tegsoft is helping us to drive customer satisfaction.
Tegsoft integration capabilities are fantastic. When we needed integration with our software, the Tegsoft team was responsive and supportive. Tegsoft team completed integration agreed timeline. It was quick and easy.
PROSIt is easy to use, easy to set up, and has excellent features and functionality; with the cloud solution, we can access it from anywhere.
CONSThere are no negatives that I would like to point out for this software yet.
Vendor Response
Hello, Gürkan. Thank you very much for sharing your experiences with Tegsoft.
Replied February 2022
Mesut
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Tegsoft review
They solved our problems very quickly in terms of communication. And our support requests were resolved with no time limit.
PROSQuickly integrated into the software we use. Easy to use.
CONSThere is no shortage. On the support and communication side, the company is very good.
Vendor Response
Hello, Mesut. Thank you very much for sharing your experiences with Tegsoft.
Replied January 2022