thinQ

RATING:

5.0

(5)

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Overview

Reviews

About thinQ

thinQ is an API platform that assists with voice and text messaging in the cloud. With its workflows, businesses can buy and port phone numbers to enable call tracking campaigns and more dials for the clients. It helps route calls, create profiles and trunks and control inbound and outbound voice and texting features. The text and multimedia messaging options supports images, audio, video and emojis.

thinQ Pricing

Contact thinQ by Commio directly for pricing information.

Starting price:

$0.01 per month

Free trial:

Available

Free version:

Not Available

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thinQ Reviews

Overall Rating

5.0

Ratings Breakdown

(5)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

4.5

Most Helpful Reviews for thinQ

1 - 5 of 5 Reviews

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Shelly

Verified reviewer

Telecommunications, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2017

thinQ allows me to have complete control of my call routing

I can add numbers and provide service to my clients within minutes!

PROS

Ease of use and control via the web portal. I can add or remove numbers and control where they are routed. No need to make a call and wait for a change to be made.

CONS

Reporting - there are no details or ease of use for the reporting. We provide numbers for our clients and would like to be able to see the details and costs per number.

Vendor Response

Thanks for your review, Shelly. Enhanced reporting is very high on our list of requested platform updates, agreed. Watch for details, thanks for your support and your business!

Replied February 2019

David

Computer Networking, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2017

Thinq Delivers a Quality Product

A great product at a good price.

PROS

High-quality Software I talk to a real person who I have a relationship with when I call Price is always on the low side even though their quality is high

CONS

There are interface elements and design concepts that should be combined differently for ease of conceptualization or clarity of function. To do what we want to do, we have to bounce around the software quite a bit. At a certain point, we will need to code our own interface in order to keep track of our clients if Thinq doesn't organize it better.

Vendor Response

Thanks for your review, David. We understand your frustrations working across two platforms and have prioritized their combination in our platform roadmap. Watch for details, thanks for your support and your business.

Replied February 2019

Josh

Verified reviewer

Telecommunications, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2017

I have had a great experience with ThinQ. It is very easy to use.

I am able to see more past my network. It is very helpful for troubleshooting. I also have more control.

PROS

Being able to select the carriers I would like to use and make changes as needed are great! It makes my job easier and I am able to do more.

CONS

I would like the diagnostics to be easier. I have UTC on mine but I would prefer if it would let me select my own timezone.

Vendor Response

Thanks for your review, Josh. I've sent your comments to our product team, appreciate your insight with the time zone change request. Thanks for your support and your business.

Replied February 2019

Trent

Verified reviewer

11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2017

Great company to work with. Can always talk to a real person.

PROS

Switched to Thinq mainly to have an auto fail over in case my main routing was down. Their interface is easy to use and straight forward and even thought it wasn't the main reason I switched we are saving money on our in bound and out bound calls too! With Thinq you are in control of your calls not the other way around.

CONS

The only con I have is the inbound and outbound website are currently not combined and you need two logins but I know they are working on combining them.

Vendor Response

Thanks for your review, Trent. We understand your frustrations working across two platforms and have prioritized their combination in our platform roadmap. More to come, but in the meantime thanks for your support and your business.

Replied February 2019

Angelica

Consumer Goods, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed June 2021

Good quality software for anyone

My overall experience as been a good one. Definitely a quality software that I would recommend.

PROS

It’s user friendly and great quality. Everything you need in one place. inbound and outbound voice calls, sms/mms text messaging at scale. You can create your own outbound routing profile this is super helpful.

CONS

So far I have no complaints. The software relievers everything it says it does. I have not ran into any glitches or issues.

5 Reviews