UniTel Voice
About UniTel Voice
UniTel Voice Pricing
It is also available at $29.99/mo and $49.99/mo with additional features.
Starting price:
$12.99 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for UniTel Voice
1 - 5 of 32 Reviews
Shawn
Verified reviewer
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
The best phone service for your business!
I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.
PROSI really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments.
CONSI haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface.
Vendor Response
Hi Shawn, Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra. We're sorry for not responding sooner, we must have missed our notification. On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business! - Your friends at UniTel Voice
Replied July 2019
Rahman
Computer Software, 51-200 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2021
Very bad experiance from support team
I will never recommend unitel to anyone.
PROSI'm interested in Unitel because Very good in this price range & a lot of features, so I've purchased this application for our team.
CONSaccount activation failed, our team tried several calls for a/c validation process, the support team was not ready for activation & rude behavior/ we've provided all required info still saying silly reasons for rejection. insane !!!!!
Reason for choosing UniTel Voice
Budget friendly
Reasons for switching to UniTel Voice
Excellent Customer support & Easy User Interface
Brad
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Full-featured, affordable option for small business
The cost was much less than our previous provider and UniTel has as many or more features and has more responsive customer service.
CONSHaven't found anything yet that I least like about UniTel.
Aakarsh
Verified reviewer
Airlines/Aviation, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2022
Don't use the pathetic service
Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone
PROSNothing is useful on this organisation do not use this product and get stuck in the situations
CONSDear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone
Tony
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
UniTel is terrific!
Ease of use, quality of product, and great staff.
CONSNothing to say here. Our experience with UniTel has been 100% positive.