urLive

urLive enables your customers to instantly reach your teams through live video calls. Customer-initiated video calls open new channels of engagement from product awareness and acquisition to monetization and loyalty. urLive complements AI chatbots, phone calls, text/SMS, email, and other touch-points by upgrading communications to secure video calls. AI bots are efficient for straightforward customer inquiries, such as billing, product availability, and order status, but can be frustrating for complex, nuanced, high-value, and pressing questions. There are times when a customer just needs to meet with someone from your team. And it’s in the interest of the business when you’re on the competitive edge of a sale or at risk of losing a longtime customer. Poor custo...