Vantage Point is a workforce management solution that helps organizations manage workforce planning, scheduling, forecasting and other operations. The application comes with a forecasting and scheduling tool with regressing analysis, which automatically evaluates customer satisfaction across different contact channels to optimize customer engagement. Vantage Point lets organizations streamline numerous activities related to workforce contact centers, front/back-office operations, multi-site jobs and more. Additionally, managers can gain insights into average response time, agent performance, operational goals, and other metrics through analytics.