Vocalcom Salesforce Edition
Overview
About Vocalcom Salesforce Edition
Vocalcom Salesforce Edition is a cloud contact center specifically developed for Salesforce. Users are provided immediate and real-time access to a customer's entire history of interactions all on one screen. Incoming calls can be routed based on Salesforce data, and users can also prioritize calls from key contacts to help improve customer satisfaction and handling time. The software also allows agents to avoid having to ask customers to repeat basic information. Further features users are provided with are; smart outbound dialer, reporting & analytics and omnichannel customer service.
Vocalcom Salesforce Edition Pricing
Please contact Vocalcom directly for pricing information.
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Vocalcom Salesforce Edition
1 Review
Ivan
Oil & Energy, 201-500 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Good solution that adds value and integrates voice into Salesforce
Vocalcom Salesforce Edition has been pivotal to our Digital transformation, in order to have the telephony channel integrated within Salesforce. The support provided has been great and today we are satisfied with the choice.
PROSIntegration with Salesforce Features set Tailor made IVR
CONSIntegration with existing Telco architecture has been longer than expected.
Reasons for switching to Vocalcom Salesforce Edition
Costs, ease of use, functional coverage