RentWorks
About RentWorks
RentWorks Pricing
Hosted deployment (web-based) A non-refundable start-up fee for each user, plus an ongoing flat or per transaction fee. In addition, there is a monthly hosting fee for the secure network infrastructure provided by Amazon. The monthly fees include Bluebird support, nightly backups with 28-day retention, and free service pack updates. Contact Bluebird Auto Rental Systems for detailed pricing.
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for RentWorks
1 - 5 of 125 Reviews
Grey
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
MOSTLY GREAT EXPERIENCE
Mostly great experience. One thing I would add would be tutorials for a new employee. Many positives, though. The ability to contact support and get a quick response has always been appreciated. Several members of the support staff will call me directly when we have issues that can't be resolved with an email. If the fix doesn't correct the problem, they are always quick to follow up.
Vendor Response
Hello Grey ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Replied September 2017
Scott
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
My Review of Bluebird Car Rental Software
Overall, I have had good experiences with RentWorks compared to other rental software I have used. Their software is very useful and easy to use, other than for Apple products, and it has definitely had a positive influence on the productivity of the company I work for. I also have had very excellent service from their support staff, and for these reasons, I would recommend this product to other companies.
PROSI really liked that the software had numerous features that made my daily duties easier to perform, and for the most part, it was easy to use. I also have had excellent experiences with their support team whenever I have had any issue or have needed to set up a new machine.
CONSI do not like that they do not offer easier ways to install their software on Apple computers or mobile devices. They do provide a workaround that is accessible through an internet browser; however, I have found it not to be very user friendly and is honestly kind of clunky compared to merely opening an application. My only other complaint is that the software eventually times out from the server and either has error messages or needs to be restarted. I understand that there is probably no getting around this, but it should take longer to have issues in my opinion.
Reasons for switching to RentWorks
Because there was a drastic price increase with TSD software and Bluebird was much more affordable.
Vendor Response
Hi Scott, thank you for taking the time to provide your feedback and for the kind words! There is in fact a way to access the software through a browser and the software is also available in the Apple store and the Google Play store. Feel free to get in touch with me if you'd like more details. Francine.Dunn@barsnet.com Thanks again for the feedback!
Replied March 2020
Jordan
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2022
Rental Software
Not Bad
PROSThe software is not bad, but for it is very outdated! It could REALLY use a revamp. The software in a sense is very bland and straight forward, i liked having the ability to do just about ANYTHING on this program but that was also the issue!
CONSMy biggest issue was intermittent communication issues between our servers, other than that it was a very basic simple to use software once you learned how to use it, but it is NOT a software you can jump into and excel in
Vendor Response
Hi, We'd like to further investigate the server communications issues you experienced. Many factors could cause this including latency. Please reach out to the support team at support@barsnet.com.
Replied October 2023
samuel
Architecture & Planning, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
An Overview of RentWorks: A Comprehensive Software Solution for Rental Car Fleet Management
Overall, RentWorks appears to be a reliable and useful tool for managing rental car fleets, but as with any software product, its effectiveness may depend on the specific needs and requirements of the user.
PROSsome of the features that are highly regarded in RentWorks include its user-friendly interface, robust reporting and analytics capabilities, and its ability to integrate with other systems used by rental car companies. Users also appreciate the flexibility and customizability of RentWorks, as it allows them to tailor the software to their specific business needs and workflows.Additionally, RentWorks offers extensive training and support resources to help users get the most out of the software. This includes online training modules, user forums, and a dedicated customer support team that can assist with any technical issues or questions.Overall, RentWorks has received positive reviews from many users who appreciate its comprehensive feature set, ease of use, and ability to help rental car companies manage their operations more effectively.
CONSI have reported that RentWorks can be complex and difficult to learn, especially for those who are not familiar with similar software systems. Additionally, some users have reported that the software can be slow or prone to crashes, particularly when dealing with large amounts of data.Another potential limitation of RentWorks is that it may not be the best fit for smaller rental car companies or those with simpler needs, as some of its more advanced features may be unnecessary or not used to their fullest potential.However, it's important to note that the specific limitations or drawbacks of RentWorks may vary depending on the user's individual experience and requirements. Overall, RentWorks is generally regarded as a comprehensive and effective software solution for rental car fleet management, but like any software product, it may have its limitations and challenges.
Reason for choosing RentWorks
One of the key advantages of RentWorks is its comprehensive feature set, which includes tools for fleet management, reservation management, rental agreements, reporting and analytics, and integration with other systems. This allows rental car companies to manage their operations more efficiently and effectively, while also providing a better experience for their customers.Additionally, RentWorks is known for its customizability and flexibility, allowing users to tailor the software to their specific needs and workflows. This can be especially important for rental car companies with unique or complex requirements.Furthermore, RentWorks offers extensive training and support resources to help users get the most out of the software, including online training modules, user forums, and a dedicated customer support team. This can be crucial for ensuring a smooth implementation and ongoing use of the software.While there may be other software products in the market that offer similar features, RentWorks' comprehensive feature set, customizability, and support resources may make it a compelling choice for many rental car companies.
Vendor Response
Hi, Thank you for sharing your feedback on RentWorks. We recommend reaching out to our support team at support@barsnet.com as they could provide assistance in understanding the software.
Replied December 2023
Andrew
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2016
Over a decade with good results.
We've been using RentWorks for over a decade and it handles all of our automotive rental contracts, and many aspects of our fleet management and offers great reporting. The interface feels out of date and the workflow is sometimes unintuitive or convoluted, but the customer service reps are good at walking us through how to most effectively work with it when we have questions. Integrated credit card processing is available (through Element/Vantiv), which saves the work of running separate credit card terminals and simplifies PCI compliance and tokenization of cards so that additional charges/credits can be easily processed when vehicles are returned or extended. Updates are released once a year or more, usually with bug fixes and some new features. We evaluate the various software options every couple years and keep finding RentWorks to be the best value and fit for our operations.
PROSThe price is right. The reporting engine is good and the fleet management features work well for our needs across 3 locations. We've been working with their web API for a while and with any luck, we'll have online reservations working through our website soon. (They also have a turn-key web reservation system available if you don't need extensive customization.) As the software is under constant development, there is a chance to have your feedback lead to actual changes in upcoming software releases (to the extent your requests are in line with their development goals).
CONSUser interface design is a frustratingly low priority. If a feature can technically be said to "work," it won't typically merit the additional development time to integrate it cleanly. The whole interface is designed at a fixed 1024x768 resolution (the same resolution supported by my IBM PS/2 back in 1994) which feels pretty inefficient, requiring simple tasks (eg. checking out a car) to be broken into 6 or more screens that need to be tabbed back and forth between. The print engine is ancient and horrible in every way conceivable. There is no simple installer package, so software installs are unnecessarily complicated and error-prone enough that the company suggests having their customer support log in remotely to install the web client on each computer themselves for a cost.
Vendor Response
Hello Andrew ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Replied September 2017