Chronicle
About Chronicle
Chronicle Pricing
Chronicle offers affordable customised pricing based on the cemetery's needs. Pricing is varied depending on the size and number of records of the cemetery. Subscription starts from $20/ month for 12 interments per year. One account can manage multiple cemeteries and up to 10.000 plots per cemetery.
Starting price:
$20.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Chronicle
1 - 5 of 45 Reviews
Virginia
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Amazing software that is constantly being improved!
The software is rich with features and intuitive to use, for administrators and groundskeepers alike. Implementation was flawless. Customer support is amazing.
PROSCustomer support and the development team are amazing. They continually upgrade the software and listen to feedback from customers.
CONSAbsolutely nothing. At purchase, it provided a cost effective method to have mapping and data management but has since grown into a very robust software that has retained its low pricing.
Reason for choosing Chronicle
All of the software we researched was too expensive for our small budget. At the time of purchase, they had many features that we didn't need but Chronicle has since added for the same low rates.
Reasons for switching to Chronicle
No mapping functionality. Limited fields. Terrible search functions.
Daryl
Individual & Family Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
GAR Cemetery Review
Overall, i've had a good experience with chronicle and it allowed me to correct numerous mistakes in grave locations made with MS Excel and MS Access Database. It also has self correcting logic scripts to prevent common mistakes.
PROSCustomer support was excellent and very helpful. The software allows me to find human mistakes that have been made using excel or access database.
CONSIn the country, my internet is kind of slow so I have to wait for the data to load. Also, when taking headstone pictures and uploading, make sure the file is around 500 KB instead of megabytes due to upload times. The larger the file, the slower it takes to load.
Reason for choosing Chronicle
I chose chronicle for it's ability for loved ones to leave a "Chronicle" or biography since a lot of interments do not have all of the information the Cemetery needs to contact people for marketing/ headstone cleaning etc. Plus, the cemetery gets money back from chronicles purchased. Also Rocky talked to me like a human being and treated me as such and I didn't feel he was pushy. Other places I felt like I was buying a used car and they only saw dollar signs.
Vendor Response
A massive thank you for sharing your Chronicle experience—it's like music to our ears! We're over the moon to hear how Chronicle has been a game-changer for you, fixing those Excel and Access blunders and keeping things smooth with its self-correcting magic. Happy to see that you rated our customer support a 5 star which is a testament to what we believe in as part of achieving customer satisfaction. We get the struggle with slow internet—ain't nobody has time for that! And thanks for the heads-up on file sizes during uploads; we're all about that user-friendly experience and we have been working on improving the upload and file capacity to make it smoother in the future. Your reasons for choosing Chronicle totally warm our hearts—biographies, benefits for the cemetery, and Rocky treating you like a buddy, not a dollar sign. We're all about making you feel at home here. Thanks for being an awesome part of the Chronicle family.
Replied December 2023
Julie
Civic & Social Organization, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2022
Helped us modernize our cemetery records
Overall, this has been a positive experience.
PROSHaving an actual aerial view plotted out. Being able to include photos etc.
CONSThe process of transferring over all of the information but honestly not show how it could be improved either.
Vendor Response
Hi Julie, Thank you for your feedback. It's been a pleasure working together with you and your team. We're glad that it's been a positive experience. We're sorry that you're not satisfied with the process of transferring information. We want to make sure that we heard you and our team is working hard to improve. If you have a specific request on how we can help you, please feel free to reach out to us. We would love to get 5 stars, so will be in touch with you on how we can improve our product and services. Regards, Chronicle team
Replied July 2022
James
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
The Best For Us
Brilliant. There have been some small issues and we are still getting used to it but the Chronicle team are always helpful, responsive and pro-active.
PROSMapping & records management. Cost effective for our business.
CONSRuns slow at times but likely due to server distance and local bandwidth consumption.
Reason for choosing Chronicle
Price was much more competitive with very little (if any) discernible difference in features.
Reasons for switching to Chronicle
Previous software was extremely outdated, no longer being updated and could have failed without warning if a solution hadn't been found. N.B. not sure if the selected software in the field above was our product.
Kurt
Religious Institutions, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Feature-Rich affordable Cemetery Management cloud software
We chose Chronicle because Chronicle had the features we needed at an affordable cost. Many other packages we looked at had great features, but ones our small cemetery wouldn't use. Many of the limitations we first encountered with Chronicle have been addressed in recent releases. Migrating to Chronicle has forced us to go thru a complete audit of all sales and burials, ensuring our paperwork is up to date and accurate.Not only is Chronicle feature rich but the sales team and customer service has been exceptional. Since migrating to Chronicle we have asked for additional plots to be added to our cemetery. This work has been completed in less than a week with no errors. Any questions we ask via e-mail are answered, typically within a day.
PROSChronicle allowed us to quickly get up and running. With Chronicle we are able to do basic plot management, but also attach any documents or photos to each plot or burial. The ability for the public (we are still auditing our records so haven't turned on public access permanently yet) to easily search for records and navigate to a specific plot is very valuable. Chronicle also allows us to attach grave marker images and stories to each burial. We've used the story feature to add obituary details to each burial. Chronicle is actively enhancing their feature list multiple times a year. Since we've purchased a subscription they've added a brand new Work Order feature that keeps improving with each release. Because this is cloud software, there are no hardware or software dependencies, making both Windows and Mac systems able to use all features.
CONSWhen we first started using Chronicle a little over a year ago a couple small things bothered me. First, we couldn't change the data format ourselves, but an e-mail resolved the issue in less than 12 hours. Second, because Chronicle is an Australian company, the terminology was a bit different from what we used. This took some getting used too. In less than a year, both of these issues have been solved (I didn't log any enhancement requests for these features) by allowing customers to modify date format themselves as well as modify terms like "ROI Holder", "Right of Interment", as well as how we identify Section, Row, Plot.
Reason for choosing Chronicle
Cloud Product, Feature Rich, most affordable
Reasons for switching to Chronicle
We wanted an affordable cloud solution that worked with both Windows and Mac
Vendor Response
Hi Kurt, Wow! First of all, thank you very much for taking the time to write a comprehensive review, you are the best! Everything you wrote here aligned with who we are and what we aim for. We want to be the solution for all sizes of cemeteries, we know that smaller cemeteries have very limited choices of software within the budget. We are glad this resonates with you and that you found Chronicle useful. Thank you for using our story feature to add obituary details to each burial, and to notice our feature enhancements! This year our team work very hard to keep adding and improving our software, and we are thrilled that it resulted in a review such as yours. Cheers for a better and better journey in 2023. - Chronicle team
Replied December 2022