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Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers.  ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.

ISM is used in a variety of industries.  It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution. 

LongDescription

User Management

Document Storage

Access Controls/Permissions

IT Asset Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Projections

Knowledge Management

Change Planning

Customizable Fields

Automated Routing

Problem Management

Self Service Portal

Configurable Workflow

Service Catalog

Multi-Channel Communication

Configuration Management

Role-Based Permissions

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Service Level Agreement (SLA) Management

Interaction Tracking

Multi-Language

Audit Management

Alerts/Escalation

Customizable Branding

Incident Management

Approval Workflow

Inventory Management

Service Management Edition: named or concurrent analysts. Contact ServiceAide for pricing.

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