ManageEngine ServiceDesk Plus MSP
About ManageEngine ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP Pricing
$1445.00 for 10 technicians / Year
Starting price:
$1,445.00 per year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for ManageEngine ServiceDesk Plus MSP
1 - 5 of 5 Reviews
Gerson
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Exceptional for Call centers
Multi client software is hard to find. This is perfect for a call center,
PROSOne of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.
CONSSome options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.
fazal
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Manage your IT Department with ease
I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents.
CONSit requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex
Jean-Louis
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2018
Old and clunky
ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.
CONSThey are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2018
The software to manage requests
The facility to manage Customer Requests for internal an external of them is a goof option to take this software
PROSIt is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets
CONSSometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent
Ajit
Oil & Energy, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Best Helpdesk Ticketing and Inventory tool
nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. Nicely managed with "Field and form options"
CONSTo many vulnerabilities found in a month due to that need to upgrade the version frequently.