Aware3 Software

They are very responsive to support tickets and have been a pleasure to work with.

Pros

It is very simple to use--both from an administration side and a church member/user side.

Cons

In the beginning, so features were lacking. However, after a few years with the company, the features have greatly improved.

Overall, Aware3 is a good option for something that is affordable. However, if you are looking to have more customizable options and more flexibility with layout, then I would suggest another software.

Pros

The layout of this software is very easy to navigate, not overwhelming. It is an easy software for beginners.

Cons

As our organization grew, we needed an app that allowed for more customizable features. Aware3 doesn't really provide the opportunities to expand into more creative or customizable options. We were looking for more features that allow more interaction from the user, and with our template from Aware3, we weren't able to reach that goal.

We looked for an app for our church, Aware3 is a good option that allowed us to communicate but the cost is an issue.

Pros

Great app for mass communication and updates to the church

Cons

The cost of the app makes it prohibitive for smaller churches.

Pros

I love that it is a central location for all online access points for our church.

Cons

I find it difficult sometimes to add the features I want in the way I want to add them.

Pros

It’s customizable for what we need...you can create you own images, buttons

Cons

I do think it’s expensive for what you are getting

Overall it has been a positive experience. The only issue I had was when it was time to renew and Apple had a new renewal process, which required me to deal with Apple directly. It turned out to be a very lengthy process due to Apple's processes and the Aware3 people were good about communicating with me and responding to me through emails. However, there were several times I preferred to speak with someone over the phone and I was never able to after asking for a phone contact repeatedly.

Pros

User friendly, I'm able to communicate easily with my audience in a professional manner.

Cons

I use the push notification feature often. I don't care for the 130 character limit.

From start to finish; set-up and customer support; everything has been pretty seemless.
CCB could take a few lessons on how to make one's platform user friendly and streamlined, but I digress.
Couldn't ask for a better church app, with loads of room to grow!

Pros

It's simple to use as an admin and a user.
The features available to small churches in the basic package are stellar and practical for what we're needing for communication and productivity.
As an admin, the customer support has been vital; one of the best I've experienced in a long while.

Cons

No complaints here! I'm sure if I thought harder I could find one or two tweaks I'd like to see, but nothing off the top of my head.

We've really loved aware3. As a newer church, it's allowed us to have a great looking, affordable app that keeps our church connected, informed, and engaged.

Pros

Great looking.
Syncs with CCB calendar, groups, online giving, etc.
Continually adding new features.

Cons

Only update features 2x per year... find myself waiting impatiently. :)

AWARE3 gives us more point of contact with our customers in a way that speaks to them (through their phones). We can also see solid reporting so we know how they are using our App, and how many people have the App and are consistently using it.

Pros

Aware3 is easy to use and helped us get an App into production and available to our customers in a very short time period. Also maintaining the App is simple, and making minor changes is also simple, The interface can easily be done by people who are not technically trained.

Cons

We love everything about AWARE3. It has really done way more than what we were looking for, and the product continues to add features well before we are looking for them!

I enjoyed the journey to try and make it work, but resolving some issues in leaving like reoccuring gifts were not made easy.

Pros

I liked the geolocation features and the ease of giving.

Cons

Moving over proved to be too difficult given we have so many users on our current app.

We received np benefits. Waste of time and money - but fixable if you improve on "cons" listed above.

Pros

Features described would have really helped our church.

Cons

There was minimal accessibility of customer service after we subscribed.
There was no documentation or coaching in the implementation phase. We work with volunteers who have limited time (and limited experience) to devote to this. You should make it as easy as possible to get it up and running.

Pros

Aware3 is an easy to use app platform for our church! We really appreciate the things it offers and our church loves using the different features.

Cons

Overtime there have been features that we wish the app would provide.

Pros

Very easy to use and customize with zero programming skills. App works seamlessly with our database through an API. Provides a great finished product and user experience.

Cons

App can be slow to load on initial startup on some occasions,.

Pros

It's layout and ease of navigation. The app's sermon note feature has been a great resource for our church.

Cons

Inability to have sermon notes both saved and emailed (it currently only allows for one option).

Pros

It was great that we could design the app to match with our existing logos and look. It's easy to navigate and use the different buttons (forms, calendar, listen to podcasts, watch videos, etc.).

Cons

The first time you give using the app, you determine how you give (credit card or checking). It's nice that it automatically fills that in on the second use, but is difficult to switch if you don't want to give using the same method later on. And, for some reason, our "Give" button isn't even showing up right now; instead, I have two "Listen" buttons. ??

Very positive

Pros

That it was easy working with Aware to get our APP up and running. They walked us through all the steps and are always there to help fix problems when we are having trouble.

Cons

I am unsure at this time. I do not have major issues working with Aware

Pros

Credit card charges and overall price is very good. The customer service is GREAT.

Cons

Giving information cannot be hidden from anyone with access to work on app so it forces only people who have financial access to work on app. The app also does not do all that I was promised.

Aware3 support has been fantastic. Anytime we’ve had an issue or even a dumb question they’ve been there to help out.

Pros

Aware3 has really helped us develop much better connections with our church attendees during the week and they’ve been able to better connect with us.
App features are easy to use and navigate and provide a wide variety of resources for both the casual user and the in-depth user.

Cons

Nothing really. We really don’t have anything negative to say about it.

Customer support is excellent. Usually the response is very fast and we've walked through several issues together.

Pros

Really easy set up for our people to walk through. Understandable. Customizable. Just neat and clean and pretty easy to edit form the admin side.

Cons

We like that it integrates with CCB in many areas, but one one way financially.

Pros

Ease of use and setup. It's easy to manage features and quickly make changes.

Cons

I wish there were tighter integrations with Church Management Software (CCB). Profiles should be managed in CMS, but Aware 3 forces you to create a profile then reconcile.

Add and removing app features should be allowed by the church administrator. Not all features can be managed. There should also be a "preview" feature after making changes before pushing it out to live app.

I also wish the app can get updated much more frequently.