A couple years ago, our local church was looking for a cost efficient people management software that was easy for volunteers to use, could be accessed anywhere, had a built-in check-in feature, and made managing people and giving simple, but detailed if necessary. TouchPoint filled all of those features well, and their pricing (based off individuals) made it realistic for us financially to use. Ease of Use After having a realistic price and the features we needed, it was essential that this software was easy to use for volunteers and the pastoral and secretary staff (some who are not high tech savvy). When we purchased the software, the TouchPoint staff (known as BVCMS back in the day) reached out to us immediately to setup training, and showed our staff how to use the software. It only took about an hour to learn the features and start using it well. Even after that, if a question ever came up, all we had to do was email them, and they got back to us within the day. On the front end, the program is great in how it organizes information. It also has several options for exporting that information as well, which was essential for us in creating directories, email lists, etc. It even comes with a mobile app for check-in and simple search to easily find people's contact information. After learning the front end, there are more options and tools for you to use including an email newsletter designer, ministry organization, options for pastors to keep updates on their visits and meetings with people, targeted communication exports, and mass updates, etc. One feature I would gladly welcome is a simpler person updater using the Search Builder. In TouchPoint, they have a very detailed and powerful search feature. I use this regularly to update information, find specific people in the system, and keep track of new attenders. However, after getting your results, as far as I'm aware, there is no feature to edit person details on the Search page. To make changes, you either need to go to each person individually, or use the Tag feature. The Tag feature is great that it allows you to select all or specific people for later mass updating (which is currently what I do), but it'd be nice to have an option to update information right on the same page. All in all, TouchPoint's features, ease of use, and excellent customer service has allowed this database software to be our one stop location for managing all aspects of our ministry involving people.

Ease of use, detailed people management, easy and customizable exports, children's ministry check-in, mobile access, powerful search feature.

Only real con is after using the Search Builder, in order to make changes to individual profiles or select groups, it requires using the Tag feature which includes multiple steps. Would welcome as quicker editing feature.

With no database background, I was given the duty to oversee our church's database. When we signed up for TouchPoint, any concerns were calmed by the personal training given from the start, along with excellent, courteous, kind and prompt assistance whenever I need to contact customer support. We are blessed with the upgrades, also. When someone wants to add a new feature, all of us receive the same benefit. We know we are getting a quality database which allows our church to function like one with a huge administrative staff when really it is just TouchPoint giving us the technology to achieve the goal of knowing our congregation and reaching them with information.

Flexibility, ease of use, cost, customer service, continued upgrades and features

Mobile features are still limited and sometimes difficult (but I expect it will be improving, as your product always does!); some features assume understanding by the user but aren't clear. I hit a few little glitches due to our small church needing specialized features for our events which don't exist in TouchPoint, or that I in my ignorance I am not aware of. I agree it's often user error. :)

Being able to keep up with prospects and members of our church is much easier with this software tool.

It is great that the pictures of our church members are available. I like being able to email individuals and groups through Touchpoint. The report feature is nice. Being able to use tags is helpful. It would however, be even more helpful to be able to further filter some of the people I have tagged before I email the whole group. Sometimes, an email should go to most, but not all of the members of a tag. The "Recently Viewed" list is very helpful when searching People or Organizations.

I am disappointed that I cannot set up a communication plan for members and guests. The search building feature seems a bit awkward. Is there a chart somewhere that lists all available codes that I may search? I wish there was a separate place where I could view all my templates without having to click on someone's record in order to find all of my saved drafts/templates. Our church does not have a Twilio account, so we are unable to send texts using Touchpoint. It would be great if the capability to send /receive texts was integrated in the software. We also do not use the payment system that can be used with Touchpoint.

We have had a great experience with TouchPoint! It interfaces with everything we use to make giving, communicating, and serving our family of faith simple and seamless.

TouchPoint is a comprehensive CMS. I have handled most all of the CMS functions for our church over the course of my time as a ministry assistant and there has not been one time where TouchPoint did not the capability to accomplish what we needed. From membership, attendance, and communications, to complicated online registrations, TouchPoint has checked all the boxes for our church. And if there has ever been a time when I needed help, their support staff is quick to respond and has a ready explanation/solution. I highly recommend TouchPoint!

There are not any "cons." TouchPoint is comprehensive so someone new to church management software will need some time to get comfortable finding their way around. But again, the support staff is always close by and ready to help.

I will start by saying I am not the main user of our touchpoint program but I do use part of the touchpoint features quite often. I do the bookkeeping so I mainly deal with the financial side of things which I will say are pretty easy to do with this program. The only thing I wish it would do differently is entering a person's contributions all at one time without having to reenter the name or number of the person to put a different amount in a separate category. Everything else for me is pretty easy I guess. I will say it is hard to print reports off for the bank when you are getting a loan to build (10 highest giving members for last year and year before last). Anyway there are always things that need improvement when it comes to programs but I will say that overall I really like TouchPoint and the convenience it gives when I need to look someone up and can just touch the address and it gets me straight to the map to get me there. I would and have recommended this program to other churches.

Being able to enter contributions

Not very user friendly when it comes to learning how to use some of the other features of the program that I'm not familiar with.