Wild Apricot
About Wild Apricot
Awards and Recognition
Wild Apricot Pricing
A 60 day free trial is available, after which WildApricot is priced as follows: Personal: $48/month for up to 100 contacts. Group: $60/month for up to 250 contacts. Community: $110/month for up to 500 contacts. Professional: $190/month for up to 2,000 contacts. Network: $350/month for up to 5,000 contacts. Enterprise: $420/month for up to 15,000 contacts. Global: $720/month for up to 50,000 contacts. All plans include unlimited admins, free SSL certificate, and support.
Starting price:
$60.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Wild Apricot
1 - 5 of 539 Reviews
Marilyn
Education Management, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed October 2021
Repeat Customer
Julie
Verified reviewer
Non-Profit Organization Management, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Great software at a great price
Knowing that membership renewals and invoices and event reminders are automated means I can focus on what matters most, member engagement and retention.
PROSI'm a part time Executive Director of a membership organization. Before Wild Apricot a lot of my time was spent on billing and administration and event registration. Wild Apricot does all of that for me, so all I have to do is address specific questions or issues.
CONSThe email functionality is not great. That is literally my ONLY complaint about the software.
Chris
Religious Institutions, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2020
An Out of the Box Solution for Membership Management
Other than the issues described above with the payment gateway, we have been extremely pleased with our Wild Apricot experience.
PROSWild Apricot is a single source for nearly everything needed to manage a membership organization. It has revolutionized our database, taking it into the cloud, it has streamlined our renewal process, given us greater visibility into our email marketing, and overall allowed us to function more efficiently as an organization. Since its deployment, we've been able to replace the work of up to 2 FTE because of how Wild Apricot has allowed us to streamline our operations.
CONSTheir payment gateway, Wild Apricot Payments, does have some unique challenges that we are working through. It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations. Their customer support team has been slower than we'd like to respond to these issues and have yet to provide a clear reason for them and any timeline for resolution.
Reason for choosing Wild Apricot
Overall, it provided the best set of tools for the price as well as providing a quality out of the box solution.
Reasons for switching to Wild Apricot
Goldmine was server based and their cloud-based option was cost prohibitive when we considered switching to that solution.
Sean
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2021
Not Customer Friendly
Our non-profit has approximately 1500 members we are managing and this was our first attempt at using a membership management tool. The implementation went well and our first year was generally positive. The features they offer are functional but pale in comparison to standalone services. For example the newsletter tool is extremely limited compared to our previous service, MailChimp, to the point where we are considering going back to MailChimp. After the company switched owners recently, the customer service quality has dropped dramatically. A recent forced change of payment systems resulted in our members' automatic subscriptions being canceled without warning, which was not expected or documented. We tried to engage customer support prior to the change but they were not helpful at all. This will likely result in a loss of members and thus income.
PROSIt offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.
CONSCustomer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.
Reason for choosing Wild Apricot
Combination of price and features.
Jack
Verified reviewer
Defense & Space, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2020
Wild Apricot, is it good for membership website builder?
Overall, the Membership Database is good, Event emails can be automated to send to registrants and managing the membership is good but there are some serious lacking features that need to be addressed by WA otherwise customers are not going to be satisfied by the $1670 (AUD) just on the system that can feel very broken. If WA could either do a large update on the Builder and start working on integration for Xero and other large Accounting packages so that it provides a simple integration instead of just having the one.
PROSI absolutely loved setting up this software, I found it very challenging but I do enjoy a challenge. I migrated out of Associations Online (AO) to WildApricot (WA). I found that using the CSV export of the membership out of AO really easy and the upload in WA simple as well. The events system is fantastic for Zoom and events that need to have someone at the door checking people in. The admin app for WA is awesome when I'm on the go and just want to see who has checked into an event or who has registered for an event.
CONSThe biggest, and I mean this is a deal-breaker, the site builder is seriously broken and needs a massive update. I have checked about 30 other sites that use WildAprioct and they all look the same. Very Narrow, broken up into blocks of either 1/2/3. There is a basic function of having a button added but the customization of said button is the link and text. Not the colour or the size. The blogging functionality for the site is very basic which is fine but it would be nice if I could categorize it and allow for displaying the post on other pages so that it isn't locked to the single blog page. WA integrates with WordPress so I wanted to build a better-looking frontend for my site but the downside is the integration is not in full. You can have the login and some profile migrated over but things like Events, Profile Updates and even administration of membership can only be done in WA. So any changes in the profile can not be done in WordPress as it is only a one-way sync. The plugin for Wordpress is only a SSO for WildApricot. Finally, the Support/Feature request, WA is probably one of the slower ones for it. It may take years for anything to happen. They update often around the 4th of each month but its never anything that is really useful for the Admin or User. Its usually bugs in the system which is awesome, but I would really like to see some more functionality with the system like the website builder and other integration into online Accounting Packages.