BigTime
About BigTime
BigTime Pricing
Starting price:
$20.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for BigTime
1 - 5 of 634 Reviews
Jen
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed September 2021
Big time is worth a try
Scott
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Best thing my company ever did
Now that we have made the switch to BigTime, we have begun to realize how much time was wasted using spreadsheets, outdated time tracking software, a different project management tool for each project. We are saving time and endless headaches.
PROSPrior to BigTime, my organization used a hodgepodge of systems to track time, track expenses, and invoice. Having all three of those in one spot has saved us 40+ man-hours a month. The customer service is also fantastic. Our implementation specialist, [SENSITIVE CONTENT ] is very easy to work with and really knows his stuff.
CONSComing from a mess of different tools and consolidating into one simple, easy to use tool, it is really hard for me to say what can be improved at this point.
Reason for choosing BigTime
The cost was a large driving factor, but simplicity was really the reason.
Krishna
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
BigTime is better than our Excel timesheet
Introducing BigTime completely revolutionized how we run our company. Our chat support session with [sensitive content hidden] this evening was quite productive. When our company's time tracking and billing systems were combined, it was a huge help.
PROSThe orientation procedure went really smoothly. We were given excellent assistance; even when we had queries in the period between sessions, the personnel responded quickly. The program is straightforward, and the mobile application is fantastic for our field staff.
CONSEven though making adjustments to our invoicing system can be challenging at times, we've always received helpful responses from the staff that have allowed us to go forward with our plans.
Reasons for switching to BigTime
BigTime is unquestionably superior to the Excel spreadsheet we were using before. Everyone on staff is much happier now that they're using Big Time to track their hours. Their 24/7 live chat service is excellent, providing timely and helpful assistance to customers. In this last week, I had several questions and Top Y was always helpful, knowledgeable, and quick to react.
Robyn
Architecture & Planning, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2019
Project Management/Budgeting
As someone who considers themselves tech savy, I am having issues with this software creating more issues than being helpful. The webinars should incorporate more consumer questions or feedback, especially if there are common themes with user questions or issues.
PROSBigTime has the potential to be very user friendly, however, there is a learning process. Not everything is the same. For example, when I run one budget report, submitted time is not included, while in another report it is.
CONSThe data does not always auto populate and the software should be able to generate numbers and percents on its own... I should not have to go in and manually input % complete, it should be done on it's on as the team moves forward within the project.
Vendor Response
Robyn, Thanks for leaving this review and letting us know about your struggles and concerns. BigTime's flexibility does have it's downsides and often that comes into play in terms of the learning curve. However, we will have one of our Success Team reach out to you directly and help with these specific issues. In the meantime, definitely take a look at our Knowledge Base (http://kb.bigtime.net/), which has hundreds of articles on things like custom reporting (http://kb.bigtime.net/using-bigtime/using-reports/creating-your-own-reports-in-bigtime/creating-custom-reports/) and creating % complete invoices (http://kb.bigtime.net/using-bigtime/invoicing/creating-draft-invoices/creating-percent-complete-invoices/) which auto populates task percentages for you. We hope this helps, and keep an eye out for an email from one of our Success Team members. Thanks again, BigTime's Customer Success Team
Replied February 2019
Kimberly
Civil Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
[sensitive content hidden] was responsive and helpful
easy to use and the chat support is extremely helpful and useful.
PROSease of use and integration with QBO, invoicing and WIP tracking, easy to train for staff input of TS
CONSslow to add some features that would be helpful for payments. Adding feature to charge client service fees for ACH and credit card payments, allowing us to edit payment post if entered incorrect or if Client over pays to track credits.
Reason for choosing BigTime
Better integration, easy to use, allows multiple tasks and easy to adjust as you go, track WIP
Reasons for switching to BigTime
Needed easier tracking of timesheets and integration with jobs for billing. WIP tracking, retainer tracking, integration with QBO