About Facilities Management eXpress

FMX offers configurable maintenance and facilities management software that helps organizations streamline processes, increase asset productivity, and turn actionable insights into meaningful results. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system.

FMX offers ongoing customer support and training, and is happy to report a 98% customer satisfaction rating and a 30 minute average response time. In addition, the solution is accessible from any web browser including mobile devices, and allows for unlimited requesting users at no additional cost. When you choose FMX as your solution, they will make it their priority to help you achieve opera...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

345 Reviews of Facilities Management eXpress

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(238)

238

4 stars

(105)

105

3 stars

(7)

7

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 345 results

December 2018

Patrick from Rowland Hall

Company Size: 11-50 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

FMX is a great solution for us

Very pleased with the system and it's a great value for the money.

Pros

All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything.

Cons

I wish we had more control of some of the fields and could label them with our internal lingo.

Response from Facilities Management eXpress

Replied December 2018

Hi Patrick! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX and that it's working well for Rowland Hall. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

December 2019

Fred from Lakeview School District

Company Size: 501-1,000 employees

Industry: Primary/Secondary Education

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Perfect for K-12 Public Schools

Pros

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

Cons

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

Reasons for Choosing Facilities Management eXpress

FMX fit our needs perfectly without the need to use other systems to accommodate our various departments. Technology, Transportation, Maintenance, Grounds, Facilities, and Athletics can make great use of this product. Our end users appreciate having only one login portal for all of these systems, and they only have to learn one application to get the assistance they need.

January 2020

Matt from The Rockhampton Grammar School

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2020

FMX In K-12 Education

Overall, I'm very happy with FMX. I chose this product, I designed the use cases, and while it is not as fully-featured as I'd like as my role in IT, it does the job admirably.

Pros

What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues. Being a school, we are a large multi-campus environment. For facilities maintenance, which is the key target audience, the system is purpose built as a ticketing system. It's not an high-end system, in that you won't be loading in electrical schematics of your buildings and tagging geolocations of power points, but as an operational software package it's ideal. With the framework of your campus already in the system, adding in an IT Department ticketing queue, and subsequent custom queues makes good sense.

Cons

This is a ticketing system with inventory and asset management. It is NOT a hyper specific IT helpdesk, nor a hyper-focused Facilities Management tool, as I mentioned in the Pros section. It does what it does VERY well. If you are looking for something beyond an tool for running operationally, this may struggle.

October 2019

Lisa from College Church

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Greatest People Ever to work with!

The FMX staff are probably the most helpful people I've ever worked with. They answer often within the hour of an emailed request and many times the reply comes even faster than that. They try to cater to our every need within their ability and then, like I mentioned above, when the program cannot do what we need, they find another way. Best customer service every.

Pros

It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.

Cons

The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.

Reasons for Choosing Facilities Management eXpress

Neither of those could do all that we needed

March 2018

Susan from VLPP

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

I'm usually the person initiating all facilities requests from our organization.

It makes it very easy for staff at different locations to alert me to facilities issues, and to follow along to know where we stand on resolving the issue.

Pros

It's very easy to use, I don't have to do much education with staff to teach them how to use it. I really like that you're able to add someone as a follower to a request, too.

Cons

I wish I could search requests by the person who put them in, or see the name of the person who put the request in next to the request itself. We also don't really use the cost or hours options, so It would be useful to hide those and better customize the lists of requests.

Response from Facilities Management eXpress

Replied March 2018

Hi Susan! Thank you for taking the time to write a review for FMX! We are thrilled that you find FMX extremely user friendly! In your review you mentioned wanting to search requests by the person who created them, as well as be able to hide cost and worker hours. We would be happy to show you how to do this! We will be emailing you shortly to discuss this further!