Hippo CMMS Software

4.43 / 5 (292) FrontRunners

Our advisors have recommended this product 20 times in the last 30 days

About Hippo CMMS

Hippo CMMS is a powerful, easy-to-use cloud-based computerized maintenance management solution for a wide range of industries. The company started in 2004 and currently works with a growing base of more than 1,300 customers.

Hippo’s UX design principle has always been the same: Features only have value if they're easy to find and use. The layout is clean and intuitive, making the software a breeze to learn. Customers see a fast return on investment.

Hippo is there for customers, with options for onboarding and ongoing training. Lifetime support ensures customer success, and the loyalty runs both ways: 92% of customers renew their subscriptions. Hippo CMMS subscriptions allow unlimited users. Maintenance departments can ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

292 Reviews of Hippo CMMS

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(140)

140

4 stars

(129)

129

3 stars

(20)

20

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 292 results

April 2019

User Profile Picture

Marishia from Brookdale Senior Living

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Good for keeping maintenance tasks organized

I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.

Pros

Anyone can use it, and can be tailored to special requests.

Cons

This software is extremely functional. I wouldn't change anything.

Response from Hippo CMMS

Replied April 2019

Thank you for your review, Marishia! I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features. Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com

February 2021

Christopher from Marseilles Hotel

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

A rich tool that's keeps getting better and better

We are using Hippo to track the work for our engineering teams across our two hotels. It's a great tool and getting better all the time.

Pros

Hippo is fairly easy to set up and use and it's simple enough to easily roll out to other users. The recurring / scheduled WOs are great for PM. The recently-released app makes Hippo even easier to use when mobile -- a key feature for my organization. The calendar view is important for our team. I like the database query tool, but wish you could duplicate queries. The customer service is excellent! -- second to none!

Cons

The primary challenge for our organization using Hippo is finding WOs once open. It would be nice if there were a bucket/queue for NEW WOs awaiting assignment instead of having to search for them amidst all the other work orders. Search is getting better and easier with the app, but requires re-entering search criteria every time you click into a WO and back out. Also, it would be nice if there were a way to time-delay/park items ("snooze this for a week and the put it back in the queue to be assigned"). Lastly, I would love if there were a way to customize the WO field layout, remove fields, add custom fields and change whether ANY field is required or not (instead of the 4 that can be modified).

Reasons for Choosing Hippo CMMS

Price and feature set. Hippo had everything we needed and nothing we didn't.

Reasons for Switching to Hippo CMMS

The other product was slow and not customizable to our needs

Response from Hippo CMMS

Replied February 2021

Thank you, Christoper, for the honest review! We will definitely take your suggestions into consideration for what we could improve on, we always love to hear feedback on how we could become an even better product. Cheers!

June 2021

David from Philadelphia YMCA

Company Size: 1,001-5,000 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2021

Post Installation Support

The product provides our department users an easy way to request service and the scheduling function allows our facilities team to prioritize our scheduled and demand work in an efficient manor. The user is updated via email on the status of the work order.

Pros

Hippo provides exceptional support. The technical support team provides a rapid response time to questions. Also their product familiarity and technical skills are very impressive. I have always experienced a successful interaction to our questions and issues. Thank you!

August 2019

Thiago from University of Winnipeg

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2019

An execellent tool

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pros

The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

Cons

You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Response from Hippo CMMS

Replied August 2019

Hi Thiago, As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster. I know you are in touch with our support team often, and please continue to reach out to us. Have a great day and enjoy the rest of our summer! Mel Motoch

April 2021

Aubree from Schweitzer Engineering Labs

Company Size: 5,001-10,000 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

April 2021

Better than I could have hoped

So far I am really enjoying learning this software. The support and excellent customer service has completely sold me on this product.

Pros

I love, love, love the immediate, knowledgeable, and friendly support that you offer on the software. I am very new to this system and have about a million questions. Your team has been amazing! I am still learning the parts and PO side but so far I am very very happy with the ease of use. Its taken me a while to wrap my head around certain things but I think as I learn more it will just come intuitively.

Cons

Lack of a true cycle count on parts. This is very important for our company. We need to verify that our inventory is correct through random weekly checks. Also the big one.....Part Number, not Part Name should be the first thing that the technicians look for when they are entering parts on a work order. Its much easier than trying to remember how the part was named in the system. They have to use the part number that they find in the manuals for the machines so they should be able to search by part number when trying to use parts on their work orders. This has driven me mad lately.

Reasons for Switching to Hippo CMMS

Their security sucked