AllAnswered
About AllAnswered
AllAnswered Pricing
$5/user/month for Team Edition. Contact us for Enterprise Edition.
Starting price:
$5.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for AllAnswered
1 - 5 of 11 Reviews
HR
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great knowledge base product. Highly recommend it!
This is a great knowledge base product and their customer support is awesome! We have been using Allanswered for over six months now and we are really happy with it.
PROSAllanswered is our go-to place for any information you need for your work. The platform is very flexible in how you capture your company knowledge, whether it is documentation or questions and answers. The automatic workflow sends out reminders and creates tasks to keep things in top shape. Now we have a knowledge base that everyone can trust.
CONSThey have good online help, but more video tutorials would be great!
Reason for choosing AllAnswered
More features and lower price. It was a no-brainer.
Douglas
Civic & Social Organization, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
A Great Sass internal Wiki and Q&A tool
This really seems to be the only tool that does a wiki and a Q&A tool. Their support is amazing Security practices are great They turned on beta features for us when they would be useful The Q&A features are really well designed and implimented
CONSConflict resolution is still in progress Jira integration is cloud only The community division can be a little difficult to do well.
Reason for choosing AllAnswered
Nothing else had good Q&A and good wiki management plus another feature that was better.
Pierre
Financial Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Our Second Brain
The team is very pleased with AllAnswered and their support is responsive and helpful. The main challenge so far hasn't been the software, but the people. Getting into the habit of writing good knowledge base documentation requires time and commitment.
PROSAllAnswered is a plug-and-play knowledge base system that helps your team organize shared knowledge. It has built-in support for explicit and tacit knowledge, with support for more formal documentation as well as questions, polls, ideas, and news bits. The communities can be leveraged to contain department or domain-specific knowledge and give people rights to read, write or review the documents that are most relevant to them. It also has some automation to prompt people to review documents before they get out-of-date.
CONSAllAnswered doesn't have as many integrations as other popular knowledge management software, though it does have a public API. The benefits of using the Slack or Teams integration aren't clear. Companies with a lot of disorganized documents might find the search to be a inferior (to e.g. Google).
Reason for choosing AllAnswered
We chose AllAnswered for its simplicity, good value/price ratio, and its support for both explicit/organized knowledge as well as tacit/question-oriented knowledge. It's like having Wikipedia and Stackoverflow bundled together for your team.
Norleah
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Life's Many Luxuries - Norleah Perrin
So far it has been amazing. The customer service, the promptness and the efficiency, just amazing. We have never had any issues and our team loves this service.
PROSEverything. But maybe the ability to maneuver through the communities and pages, seamlessly. How we are able to organize to locate the information of required document in the drop of a hat. Makes dealing with our customers much easier and confident as we have access to the information in such a unified manner.
CONSMaybe possible, more font and style options. But apart from that, I cannot think of anything else at this time.
Reason for choosing AllAnswered
AllAnswered's setup was very user friendly, and the communities. We really love that feature, it gives the ability of restricting unauthorized user access while giving access to others as needed. It's easy to add and remove users as necessary and again, the cost in comparison. More value for your dollar, it was AllAnswered hands down. In fact, for the business development part of the our business, we refer our customers to AllAnswered to setup and use as their intranet site/etc.
Reasons for switching to AllAnswered
The functionality was not user friendly and the templates were very limited. We were unable to setup the site with the multiple divisions/departments/etc. it became quite frustrating at times. In addition, the prices comparison was also a factor, as AllAnswered offered more value at a cheaper cost.
Sherry
Biotechnology, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Centralized knowledge base for the team
Our overall experience is great. It's incredibly easy to set it up and start adding documents using the wiki tool. Within our group, people can ask questions and get answers on processes and how-tos, etc. When you need that information later, it takes a quick search to get what you need.
PROSWe used to have documents stored on different places such as Sharepoint, shared network drives and people's local hard drives. It was always difficult finding the information you needed. Even when you could find it, you had to check with the author if it is still up to date. Now that everything is stored and managed in AllAnswered. We know where to look and we can find information much quicker. And we know that we can trust the information we find.
CONSIt may take some time for your whole team to buy in and get used to the concept and workflow that AllAnswered provides. But once they do, it works beautifully.