About Synergize

Synergize is a document management solution designed for large and midsize transportation businesses. It offers business process management, image capturing, workflow management tools and records management. The software is available for on-premise deployments on devices running Windows 10.

Users can search for uploaded documents using category, tree, simple and advanced searches, filter search results and preview retrieved documents. Documents can be annotated, redacted and updated, and change management features allows the original to remain unmodified. Users can tag documents as new, updated or a new version of an existing file, and audit trails help maintain file security.

A graphical workflow designer lets users define business processes using pr...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

32 Reviews of Synergize

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(14)

14

4 stars

(16)

16

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Good tool

Pros

Great software to store and access all documents.

Cons

Not so easy to integrate with other software, sometimes very slow to access the documents.

Response from Microdea

Replied December 2018

Hello there, Thanks for taking the time to review Synergize; we appreciate the positive review and want you to know we're always working on new integrations with other software. If you have any questions about specific software integrations, do not hesitate to reach out to our team. Thanks - The Synergize Team

November 2020

Dave from FMC Transport, Inc.

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2020

Synergize Works Well, but Support is OUTSTANDING!!

Very capable, very responsive company that will partner with you and do what it takes to provide automation for your document handling needs. Highly recommended!

Pros

We use Synergize to capture, organize and store our volumes of transportation documents. The folks at Microdea created and implemented a solution that was customized to our unique needs, and it normally works flawlessly. When there are hiccups (usually due to external issues beyond their control) Microdea always resolves same-day, and often same-hour. We deal with many vendors, and without a doubt, Microdea delivers some of the best, if not THE best customer service.

Cons

We are very happy with the software, and have no complaints. We did have some difficulty using their document viewer ("Synergize Viewer") over our RDS environment using certain hardware. There was a rendering issue that we could not fix and we eventually had to purchase new equipment in order to properly use the viewer.

October 2018

David from Virginia Transportation Corporation

Company Size: 201-500 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

October 2018

Frustrating Implementation

The overall experience has been poor. We have been in the implementation phase with Synergize for almost 3 years. During this time the implementer has been directly responsible for 3 system outages outside of Synergize. We are nearing the end and hopeful to have a working product soon.

Pros

We like the idea of being able to scan in documents and have them automatically connect to orders with in TMW.

Cons

The setup. Our environment is not a cookie cutter environment. We use published applications through Citrix and this has given the implementer a very hard time.

Response from Microdea

Replied December 2018

Hey David, Thanks for taking the time to leave your review. Although this is not the experience that we want any customer to undergo, your problems will not go unheard and of course is invaluable feedback. Thanks again - The Synergize Team

November 2020

Dorothyv from Berry & Smith Trucking

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Synergize - maximize efficiencies and process improvement

Synergize has a great support team, quick to respond. They always welcome new ideas and work with customers to try and review/improve their organizations. Love their conference and able to network, obtain new concepts from fellow users of the product.

Pros

The product integrates well with our TMS ( Transportation Management System). Product able to be deployed in various areas of company ( from safety to HR to Shipping Docs to Accounts Receivable) . Love the process automation part in order to manage workflows of documents.

Cons

Upgrades need to be managed well , recommend user testing PRIOR to upgrades to ensure familiarity with new features.

May 2019

Collin from SCI

Company Size: 5,001-10,000 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

May 2019

Synergize for Accounts Payable

We are beginning to realize some of the efficiency gains by using Synergize, especially in the document look up and determining its status area. Our overall experience has been positive. The staff and support are very helpful and new features/functionality can be easily added. My only advice would be to plan your processes in detail up front to save on implementation and process change costs.

Pros

In my opinion, Synergize offers us integration with our multiple platforms and makes our data easily accessible. In particular, we can access an invoice and find out its current status in our payment process, read any notes we have about it and follow up with the appropriate person if needed. It also increases the speed at which we process invoices as it has the ability to automate a portion of our payment process. Lastly, we can also extract data for our internal reports.

Cons

Although this is a great software, it does require a lot of IT resources up front and some IT ongoing. A lot of this can be alleviated by thoroughly understanding how you want your process to flow during the design phase as the software has many features.

Response from Microdea

Replied May 2019

Thanks for sharing your review, Collin. We're going to continue getting better and your feedback is useful. - The Synergize Team