Engagement Hub
About Engagement Hub
Engagement Hub Pricing
Simply Engagement Hub offers more features and functionality for less. Please contact My Business App for pricing details.
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Engagement Hub
1 - 6 of 6 Reviews
Anonymous
1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
I am a user, i like it.
very helpful, useful tool to have.
PROSWell Designed and easy to use. Supports a better work-life balance and improves productivity.
CONSNo major issues just a few connection problems and a lack of more features.
Vendor Response
Thanks for giving our free trial a go. To access our full features, get in touch and we can provide you with a log in and you can see all the SRM, reporting and admin functionality behind the scenes. We're also happy to demo these to you on a virtual call if easier. Thanks, the team at Engagement Hub
Replied April 2021
Karenna
Marketing and Advertising, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Implemented for several clients - excellent software with brilliant stakeholder functionality
Excellent service and software functionality that outranks all the competitors on the market
PROSUnlike other software providers in this space like Engagement HQ or The Hive, Engagement Hub has an integrated stakeholder management system which is incredibly powerful. So on top of all the great tools to engage users on the front end - it makes the administration easier and more impactful. For example, being able to run reports of all users, tagging and segmenting user groups and communicating directly with each or being able to see a report of all the activity a user has undertaken on the site. It makes reporting and especially audit reporting much easier and vastly improves organisations' stakeholder engagement. The other great thing about the software is the team behind it, their passion and their knowledge - they are stakeholder engagement specialists so they understand both the software and what we're trying to achieve on the ground. They've made implementation and deployment simple and the ongoing support is second to none. Over the years I've recommended and implemented this software for many clients and I can't recommend it enough.
CONSNothing - all ideas I forwarded were taken up into the development roadmap and often implemented really quickly
Reason for choosing Engagement Hub
The superior stakeholder management, reporting capabilities and high level of customer service
Vendor Response
Thank you, we're so glad you are enjoying our software and taking advantage of our advanced reporting capabilities. This is something that's really unique to Engagement Hub - as is our team of passionate engagement professionals. We pride ourselves on how we closely work with and support our customers and are pleased this shines through.
Replied March 2021
Neil
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Value for money platform for mid-size councils and organisations
The platform offers us a range of functions to meet different types of engagement and consultation needs from a discrete project information-only approach to in-depth multi-faceted consultation and project design.
PROSThe customer service and willingness to undertake development innovation in response to customer needs is outstanding!
CONSSome parts of the platform are a little 'clunky' (not intuitive) and report formats aren't always ideal. But it's still good value for money.
Reason for choosing Engagement Hub
Range of functionality vs price
Vendor Response
Thanks for your great review Neil. We love working with you and your team and appreciate your in-depth review of the range of functionality and support you receive from us. As you know, we are continually updating the software and are currently working on the admin interfaces to improve the user experience and also the design and format of our reports. Thanks again,
Replied May 2023
Domenica
Management Consulting, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Domenica Jensen Equis Australia
An incredible product and an incredible team. Selfless and endless support offered to us by [sensitive content hidden] and her team have been second to none. I have been in business for over 34 years, and I am yet to meet a manager as dedicated, as efficient, as intelligent and switched on, or as kind, thoughtful and supportive of [sensitive content hidden] . She really is like a life raft when we need her the most. Whatever business I move to, I will move the Engagement Hub software and [sensitive content hidden] with me.
PROSEase of use. Functionality. Extensive customisation options. Great integration of people, issues, projects. Ability to showcase our brand visually. Excellent reporting features.
CONSThe email features are great, and we can design some visually pleasing templates. However, end users are unable to customise the design of the system generated emails and need to rely on the team to customise them for us. Having noted that, I do have to say, the team does a great job in customising everything as we want it to be.
Reason for choosing Engagement Hub
An all in one system to manage content and clients/customers that integrated many features that we needed. Some of the other ones offered services that we needed, but not all in one package. The Engagement Hub offered the best features and value for money. Furthermore their support and training was also a strong consideration, and has truly exceeded our expectations.
Vendor Response
Thanks for your great review Domenica and your kind words. We work hard for each of our clients and that support is a very important part of our software offering. As you know, we take on board all client feedback and much of our development roadmap is inspired by client suggestions so we will discuss the cons you mentioned around email customisation further with you. We are so pleased you are happy with Engagement Hub and look forward to continuing to work together to achieve your engagement goals.
Replied January 2023
Stephanie
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Great addition to our engagement work
Excellent way for us to conduct regular survey views of stakeholders and promote engagement
PROSCustomer support from the team is excellent and in terms of software, making life hugely more efficient
CONSIntegration easy. Some design features in user facing pages are a bit daggy
Vendor Response
Thanks for your great review Steph, as the only all-in-one software there are some huge time savings so it's great you have seen those in your organisation. Also, you'll be pleased to hear we are just a few weeks away from releasing a whole new design for both the front and admin areas of the software. We're bringing the design up to meet the leading-edge functionality which will be a great addition to the whole software. Many thanks, the team at Engagement Hub
Replied June 2021
Sara
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Engagement Hub is a great program aiding communities and helping them to do great things.
Great way to create projects within schools and communities of people. Easy to use and open lines of communication with those involved in the projects.
CONSThe site is well designed and easy to navigate through. I like that there are so many projects to look through and help organize all details in one place. Whether it is a simple social get together or a huge building project.