Gladly
About Gladly
Awards and Recognition
Gladly Pricing
Contact Gladly for pricing details.
Starting price:
$150.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Gladly
1 - 5 of 124 Reviews
Ricardo
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Gladly review
Good experience overall missing a few details
PROSThe full visibility on what the agents are doing and the easy reporting.
CONSThe fact that i cant log people from my admin account
Reason for choosing Gladly
simple, easy to use and it teaches you how to be used
Jao
Retail, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Feedback
Overall very good compared to using Zendesk. This is better than Zendesk and makes the reps jobs easier and faster. You are on the right track but if you could fast track into incorporating some great features of Zendesk into your solid product- I think you would get more Zendesk clients
PROSHaving all members interaction in 1 thread is heaven sent! no need to find previous tickets/conversations of the member which will eat up precious time
CONSfor chat- one cannot tell if the member left the chat already. If this was available then one can send the idle spiels or a follow up email rather than waiting. quickly pasting screenshots in the chat box or SMS box or email rather than just attaching would make your product way better. These 2 features are what I miss the most in Zendesk
Reason for choosing Gladly
superior product
Reasons for switching to Gladly
Having all conversations with the member in 1 thread.
Sandy
Furniture, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2022
Gladly Plusses
Good
PROSIt is easy to get calls dropped in and put notes in Customer Profile
CONSIt allows customers to get on different channels at same time - causes calls to be transferred when you just completed or are working on the order -
Rica Mae
Consumer Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
QA Specialist POV of Gladly
I am specialize to check for every interaction of our representatives with the customers to ensure that we are providing quality conversations while performing the correct processes and following the policies of the company.
PROSWhat I like about this product is we can close out a ticket once we finished the conversation. We no longer need to go to a different tab to close a ticket. Additionally, I love that it has SMS and can track history of the member's purchases.
CONSWe cannot see when and who updated the Gladly Profile of the member.
Reason for choosing Gladly
Gladly is very easy to use and user-friendly. Has most of the features we need to run the customer service we want.
Reasons for switching to Gladly
We saw an opportunity to lessen the workload of the representative for every ticket they cater.
sarah silberstein
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Glaldy is your best bet!
10/10
PROSI've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard!
CONScan't fault gladly - so far i have not had any issues with the platform at all
Reasons for switching to Gladly
wasn't a good fit..
