Gnatta
About Gnatta
Gnatta Pricing
Gnatta is offered across five pricing plans, outlined below: Starter: Free Lite: £30 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually. Premium: £55 per month per user when billed monthly, or £52 per month per user when billed quarterly, or £49 per month per user when billed annually. Professional: £80 per month per user when billed monthly, or £77 per month per user when billed quarterly, or £75 per month per user when billed annually. Enterprise: £130 per month per user when billed monthly, or £125 per month per user when billed quarterly, or £119 per month per user when billed annually.
Starting price:
£30.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Gnatta
3 Reviews
Martin
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2015
Great software to combine social and non social customer service
We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback. Their support guys are great and I understand they are adding multiple language support soon? Give them a try - very good indeed.
Vendor Response
Thanks for the response Martin!
Replied July 2015
Tom
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2015
Everything I need
Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).
Vendor Response
Thanks Tom!
Replied July 2015
Fiona
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Data Rich- Superb Support
Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.
PROSThe ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both.
CONSIt still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines)
Reasons for switching to Gnatta
Zendesk was costly for function that it should automatically include. The integrations were always clunky and you end up paying a fortune for something that you can get with Gnatta (with better user experience for the agent)