NICE Nexidia
About NICE Nexidia
NICE Nexidia Pricing
Contact NICE for pricing details.
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for NICE Nexidia
1 Review
Manju
Hospitality, 5,001-10,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
One of the best tools for speech analysis and root cause analysis on real time
Airbnb has been in process of making chat bot more interactive which can reduce the work load of customer services. The repeated questions could be answered by bot quickly which can save travellers time and employees work load.
PROSI have been using it for about a year and it simplified by job by giving real time data on speech analysis . Customer calls can be analysed easily and very quickly with it. it also helps in finding root cause which helps us in making the chat bot more interactive and accurate. Its been very helpful in collecting and analysing data to automate the chat bot.
CONSFeatures are best but sometime it takes time to load the data dump.